BILLING ASSOCIATE

Billing Associate

Step into a role where your work truly matters. At Lorain County Health & Dentistry, a Federally Qualified Health Center, we are more than a healthcare organization; we are a trusted health partner, committed to providing comprehensive, high-quality care that is accessible to all. As a Billing Associate, you will play a vital part in sustaining this mission by helping ensure our patients can receive the care they need without barriers.

In this position, you'll support our community by ensuring accurate billing processes, partnering closely with insurance carriers, providers, and a dynamic, mission-driven team dedicated to exceptional service. Your attention to detail and passion for meaningful work directly contribute to strengthening access to care for those who rely on us most.

If you thrive in a collaborative environment, value purpose-driven work, and want to support a team that stands for compassion, equity, and excellence, we invite you to bring your talents to LCH&D, where every role makes a difference!

Primary Purpose

The Billing Associate works closely with insurance carriers, providers and fellow staff to meet the billing and payment needs of our patients and the organization as a whole.

Education and Certification Requirements

• Must have a high school diploma or GED.

Skill and Experience Requirements

• Required - at least 2 years of billing experience, preferably in a community health center environment.
• Required - must have knowledge of insurance processes and procedures.
• Required - strong computer skills with proficiencies and previous experience in Outlook, Word, Excel, and electronic claims filing.
• Required - knowledge of dental terminology in order to properly code.
• Ability to independently coordinate multiple tasks.
• Ability to maintain a calm and professional demeanor and communicate enthusiastically with patients.
• Ability to be responsive in working with a culturally-diverse patient population.
• Ability to work cooperatively with others.

Physical Demands

• Extensive use of computer and telephone.
• Some lifting of supplies and equipment up to 50 lbs.
• 20% walking or standing, 80% sitting at a desk.
• Category III re: exposure to blood, bodily fluids, and communicable diseases.

Essential Functions

• Gather all pertinent information required to complete the billing process which includes but is not limited to the follow actions:
  1. enter charges, payments, and adjustments into the practice management system
  2. prepare and transmit electronic insurance claims
  3. print and mail paper insurance claims and patient statements
  4. review denied claims and resubmit as appropriate
  5. monitor reimbursements
  6. Investigate instances of low reimbursement and stay current with changes in reimbursement regulations.
• Must maintain accurate records.
• Obtain patient financial history and determine their ability to pay current charges based on federal poverty guidelines, when needed.
• Comply with HIPAA guidelines at all times

Benefits

• Excellent Training and Orientation Program
• Paid Holidays
• Generous Paid Time Off (PTO)
• Health, Dental, and Vision Insurance
• Prescription Coverage
• Employer Paid Life Insurance
• Employer Paid Short- and Long-Term Disability
• 401(k) Retirement Plan
• Giving back, outreach, and true advocacy to the patient community we serve.

Lorain County Health & Dentistry (LCH&D) is an Equal Opportunity Employer and is committed to adhering to employment practices in accordance with the EEOC.

LCH&D will ensure that all persons with disabilities are provided reasonable accommodations for the hiring process. If an accommodation is needed please contact the LCH&D Human Resources Department at View email address on click.appcast.io