FIELD ACCOUNT MANAGER

Field Account Manager

Nashville Branch - Nashville, TN 37211

Description

Field Account Managers are responsible for building relationships with customers and ensuring their business needs meet or exceed their expectations. This role will manage multiple accounts simultaneously and respond quickly to all customer requests. This role is expected to have positive interactions and communication with internal customer service representatives while maintaining responsibility for the profit and loss of the territory.

Essential Job Duties and Responsibilities:

• Commit to the company culture of quality, safety, and live by the company core values Empowerment, Development, Execution, Teamwork, Innovation, and Leadership.
• Maintain a strong work ethic, superior conceptual, technical, people, and organization skills and express a customer-centric and positive attitude in everyday work.
• Manage a defined territory, focusing on end-user problem solving, product, and application training for end-users and education of end-users of company products and services.
• Achieve defined sales budgets for assigned territory and drive corporate account business strategies and product initiatives.
• Have a working knowledge of the territory open order report and facilitate action with customer service for any late delivery issues.
• Develop and execute territory sales strategies while providing sales, service and technical support to current and new customers in the territory.
• Develop solid business and personal relationships with our customers and understand their needs and workflows.
• Become a key solution provider to our customers that will aid in producing cost savings and/or improved efficiencies for them.
• Work with the companys customer service personnel in providing clear, concise directions for customer needs and requirements and engage the personnel with field quoting and projects.
• Have a solid connection with each account assigned to you. Take ownership of the account relationships and the companys success in the accounts.
• Work independently and as a self-starter under the general direction and supervision of your manager. Work must meet soundness of judgment, accuracy, and conform with the annual business plan and strategy.
• Maintain a collaborative relationship with our vendor reps to introduce new products and technologies in the field.

Qualifications

Basic Job Requirements

• Proficient Communication Skills, both Verbal and Written
• Strong Organizational Skills
• Computer Proficiency
• Strong Interpersonal skills
• Solid Decision Making and Problem-Solving Skills.
• Experience Working with ERP Systems.

Educational Requirements

• Five years in an outside sales role
• High School Diploma
• 3+ years in an Industrial Sales role preferred

Work Environment: This job operates in a professional office environment as well as warehouse and field sales environment. This role routinely uses standard office equipment such as computers, i-Pads, smartphones, photocopiers and fax machines. This role is also expected to function occasionally in a warehouse capacity operating machinery, driving company vehicles, and working with company products.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

The outside sales role requires some amount of physical work. While in the office, the physical demands are low sitting at a desk, filing, and using office equipment. While working in the field on outside sales calls, this function may require you to be required to be in outside weather elements rain, heat, snow, etc. Field sales may be required to lift heavy products or occasionally operate industrial equipment. A field sales representative should be able to lift 75 lbs., should be able to climb a ladder and should be able to demonstrate any product or piece of equipment that Turner Supply Company sells.

Travel: Occasional overnight travel may be necessary.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Turner Supply Company is an Equal Opportunity Employer. Turner Supply Company does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.