General Manager / Director of Operations (Los Angeles)

This position will lead the strategic and operational oversight of multiple hotel properties, ensuring alignment with corporate and franchise standards while maximizing profitability, guest satisfaction, and operational excellence. Such a role will play a pivotal role in driving GOP growth and Revenue Growth Index performance. It requires a dynamic, hands‑on leader with a deep understanding of hospitality operations, financial acumen, and an unwavering commitment to service excellence.

What We Offer

• Pay rate: $160,000–$250,000 annually (depending on position & experience)
• 401(k) with company matching
• Exclusive worldwide Hilton employee travel discount program
• Medical, dental, vision insurance
• … and more

Duties & Responsibilities

• Provide executive oversight of all hotel operations as outlined in the organizational structure.
• Lead regular meetings with department heads to ensure operational alignment and goal tracking.
• Ensure strict compliance with brand and company SOPs, service standards, and policies.
• Oversee key property initiatives including capital projects, service recovery, and renovations.
• Respond effectively to guest concerns and manage service recovery protocols.
• Lead the preparation and execution of the hotel’s annual operating budget, sales and marketing plans, and capital budgets.
• Drive ongoing profitability by achieving or exceeding revenue and guest satisfaction targets.
• Ensure all decisions reflect the best interests of the property, owners, and management.
• Deliver on budget goals and implement both short‑ and long‑term strategies.
• Identify opportunities for cost savings and operational improvements.
• Analyze P&L statements and deploy strategies to optimize financial performance.
• Monitor business reports daily to make timely, data‑driven decisions.
• Ensure accurate monthly forecasts across departments, including Rooms, F&B, etc.
• Implement yield management and sales strategies to maximize RevPAR and total revenue.
• Provide monthly performance reports to ownership and stakeholders.
• Participate in the planning and achievement of IBT growth targets.
• Oversee procurement of operating supplies, equipment, and third‑party service contracts.
• Approve hiring decisions for key leadership roles.
• Collaborate with head of divisions for execution and consistency in all departmental operations.
• Foster career development and succession planning for hotel team members.
• Lead by example in guest relations, taking ownership of all service recovery actions.
• Guide long‑term business planning and strategic execution.
• Ensure continuous operational improvement through regular audit responses.
• Support corporate client acquisition and retention initiatives alongside the sales team.
• Lead compliance efforts with internal and external audits and regulatory bodies.
• Ensure full compliance with legal, fire, health, and occupational safety standards.
• Represent the company in community efforts and travel as necessary to support business needs.
• Perform other duties as assigned by Management.

Qualifications & Requirements

Education & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field required.
• Minimum of 10‑15 years of progressive hotel operations experience, with at least 5 years in a senior leadership or regional operations role within a branded, full‑service hotel environment.
• Proven track record of successfully managing high‑profile hotel assets and leading large, multi‑disciplinary teams.
• Demonstrated success in driving GOP, RevPAR, and Revenue Growth Index across multiple properties.
• Experience working within Hilton & Marriott brand standards and franchise systems highly preferred.

Required Skills/Abilities

• Must be able to speak, read, write and understand English; additional language skills preferred.
• Requires good communication skills, both verbal and written.
• Most tasks are performed independently or in a team environment with the employee acting as a team leader; there is minimal direct supervision.
• Desire to participate as part of a team.
• Possess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problems.
• Ability to study, analyze and interpret complex activities and/or information to improve new practices or develop new approaches.
• Ability to make decisions with only general policies and procedures available for guidance.
• Ability to apply supervisory/management (soft) skills.
• Proficiency in the use of essential office and communication software, including Microsoft Office Suite, Zoom, Adobe, and related platforms; demonstrated ability to effectively lead teams in remote and hybrid work environments.
• A strong commitment to staying abreast of technological advancements, with a sophisticated understanding of and proficiency in artificial intelligence tools and systems to support strategic decision‑making and drive operational excellence.

Schedule

The work schedule is based on the demands of the business; availability for days, nights, weekends, and or holiday work is required.

Physical, Mental and Environmental & Technical Demands

Fast‑paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. The role involves frequent standing, walking, bending, kneeling, climbing, lifting, pushing, and pulling objects weighing up to 250lbs frequently for extended periods. Must be able to maneuver around property, sit for prolonged periods, operate a computer, telephone, copier, and possess manual dexterity to operate all office equipment.

Grooming

All employees must maintain a neat, clean, and well‑groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained as part of the orientation process.

Standard Specifications

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job‑related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Equal Opportunity Employer

Sun Hill is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, citizenship status, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.