Associate Patient Care Coordinator

Job Opportunity with Optum

Explore opportunities with Optum, in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together.

Supports patient care delivery in the areas of patient reception, scheduling, insurance verification, payment processing for campuses with hospital and medical group departments.

Location: 240 Maple Ave, Mukwonago, WI 53149

We offer 4 - 6 weeks of paid training. The hours of the training will be based on your schedule or will be discussed on your first day of employment. Training will be conducted on-site.

Primary Responsibilities:

• Complete patient registration, verify demographics/insurance, and maintain accurate patient records.
• Provide exceptional customer service, answer phones, manage patient inquiries, communicate delays, and ensure patient needs are met.
• Schedule, reschedule, and coordinate appointments while following provider protocols and patient needs.
• Collect copays and balances, process payments, reconcile cash transactions, and comply with financial policies.
• Route patient concerns, refill requests, and other clinical communications to the appropriate care team.
• Manage work queues, online registrations, patient documentation, forms, and electronic communications within the EMR.
• Maintain forms, process mail and faxes, manage inventory, generate patient correspondence, and support daily clinic operations.
• Utilize EMR and other required systems and applications to support patient access and operational workflows.
• Maintain an organized reception area, monitor patient flow, and support a positive patient experience.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 2+ years of customer service experience in a medical/healthcare environment
• Beginner level of proficiency with Microsoft Office products
• Ability to work the following 4-week rotating schedule
• Week 1: Monday & Tuesday from 7:30am - 4:00pm, Wednesday from 6:45am - 3:15pm, Thursday & Friday from 8:00am - 4:30pm
• Week 2: Monday from 6:45am - 3:15pm, Tuesday from 8:00am - 4:30pm, Wednesday from 9:30am - 6:00pm, Thursday from 8:30am - 5:00pm, Friday from 8:00am - 4:30pm
• Week 3: Monday from 6:45am - 3:15pm, Tuesday from 8:00am - 4:30pm, Wednesday from 7:30am - 4:00pm, Thursday from 8:30am - 5:00pm, Friday from 9:30am - 6:00pm
• Week 4: Monday from 6:45am - 3:15pm, Tuesday from 7:30am - 4:00pm, Wednesday from 9:30am - 6:00pm, Friday from 9:30am - 6:00pm, Saturday from 8:00am - 4:00pm
• Ability to commute to 240 Maple Ave, Mukwonago, WI
• Must be 18 years of age OR older

Preferred Qualifications:

• Experience in a medical office or hospital admitting/registration office
• Knowledge of medical terminology
• Experience with electronic medical records system

Soft Skills:

• Excellent customer service skills
• Excellent written and verbal communication skills
• Demonstrated ability to work in fast paced environments

**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ('Internal Candidates') are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.