Client Success Manager

Client Success Manager

As a Client Success Manager, you will work closely with sales on a multi-market portfolio of accounts consisting of agencies, DSPs, and brand clients across the EMEA region. You aren't just supporting campaigns; you are mastering the business model, championing client growth, and ensuring our partners receive exceptional service at every touchpoint. In the evolving digital-out-of-home (DOOH) ecosystem, programmatic buying is rapidly expanding, and this role directly accelerates Broadsign's market share by converting complex programmatic requirements into flawless media executions, robust revenue retention, and long-term strategic value.

Campaign Strategy & Opportunity Management

• Craft highly effective responses to RFPs and inventory requests, developing robust media plans and strategic recommendations tailored to client campaign objectives.
• Own the full lifecycle of campaign opportunities from initial media planning through to live execution.
• Generate and communicate precise deal requirements for won opportunities, ensuring total operational accuracy and timely campaign launches.

Client Relationship Management & Account Growth

• Partner closely with the Sales team to identify and execute growth strategies across your portfolio, fostering both net-new pipeline and organic account expansion.
• Build, nurture, and maintain strong cross-functional relationships with Sales, Ad Operations, and Client Success to deliver frictionless service.
• Serve as the trusted programmatic advisor for agency, DSP, and direct brand partners across the EMEA territory.

Ecosystem Collaboration & Operational Excellence

• Deepen relationships across the media owner landscape, liaising regularly with publisher sales and supply teams to advance campaigns, secure inventory, and resolve delivery needs.
• Collaborate with Marketing and Operations to translate campaign performance and milestone wins into compelling case studies and client collateral.
• Drive team-wide operational rigor by contributing actively to internal process improvements, best practices, and knowledge documentation.

What you need to perform in this job

• Previous experience in Programmatic Ad Operations, Programmatic Trading, or Account Management within a DSP, SSP, publisher, or media agency.
• A deep understanding of programmatic ecosystems (DSPs, SSPs, RTB landscape) and/or digital-out-of-home (DOOH) networks.
• Advanced proficiency in Microsoft Excel and MS Office, with proven skill in pivot tables, data manipulation, and synthesizing large data sets into actionable campaign insights.
• Proven analytical and troubleshooting abilities, with a track record of cross-functional collaboration in fast-paced environments.
• A solutions-oriented mindset with strong problem-solving initiative and dedication to customer satisfaction.
• Exceptional organizational and multitasking capabilities, maintaining meticulous attention to detail under tight deadlines.
• Excellent business communication skills (written and spoken) in English; fluency in an additional European language is considered an asset.
• A genuine passion for emerging programmatic channels and DOOH technology, combined with a collaborative spirit and drive to contribute direct product and workflow feedback.

What we bring to the table

• Wellness: €500 annual Wellness fund for mental/physical health and office-related expenses.
• Mental Health Support: Unlimited online mental health support through BetterHelp for you and your family.
• Paid Time Off: Comprehensive vacation package, 5 floater days, and 2 paid volunteer days per year.
• Work Flexibility: Fully remote work setup supporting our business across the EMEA region.
• Family Support: Parental leave salary supplement.
• Growth Opportunities: Training and development opportunities with a dedicated yearly budget to support professional development.

At Broadsign, we value the varied social identities that make up our community. We recognize that talent comes in different forms, and we encourage applications that reflect a range of backgrounds and experiences. Our promise is to be an inclusive employer and partner, open to learning, with thoughtful strategies and practices that amplify the many voices in our industry. Accommodations are available on request for candidates with disabilities at every stage of the hiring process. If you require one, please let us know.