Office Support Clerk/Business Office

$16.50 - $24.75 Hourly

$34,320 - $51,480 Annually

This position is a Pay Band C2

Posting Details

THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE. THIS POSTING MAY BE USED TO FILL MULTIPLE POSITIONS.

POSITION IS LOCATED IN TRUTH OR CONSEQUENCES, NM

The New Mexico State Veterans¿ Home is located on sixteen picturesque acres in Truth or Consequences, New Mexico. It provides long-term and skilled nursing services for honorably discharged veterans, their spouses, or parents of veterans killed in combat action. The facility has 131 nursing home, skilled-nursing living beds. Services for residents are provided 24/7, focusing on maintaining or improving their physical, mental, and psychosocial well-being under a personalized plan of care developed by licensed health professionals.


Why does the job exist?

The Office Support Clerk is charged with a responsibility that may affect the success of an organization: making a good first impression. Part of the position¿s responsibilities include answering telephones, route and screen calls, greeting residents and family, responding to inquiries from the resident or family member, and providing information about the organization. Some are responsible for the coordination of all mail into and out of the office. In addition, they contribute to the security of an organization by helping to monitor the access of visitors, a function that has become increasingly important. This position uses the telephone, government computers, and other electronic devices to send e-mail and fax documents, for example. When they are not busy with callers, most workers are expected to assist others in the business office by performing a variety of office duties, including opening and sorting mail, collecting and distributing parcels, and performing internet search tasks. Other duties include updating appointment calendars, preparing travel vouchers, word processing, filing, and coverage for the store in the absence of the store clerk.


How does it get done?

Greeting Residents: welcome Residents and family as they arrive in the Business Office. Answering phone calls that are directed to the business office, help with questions, requests, and setting up appointments. Ensuring the business office is nice and neat so when residents and families arrive has a clean look to the office. Providing basic and accurate information in-person and via phone/email. Receiving, sorting and distributing daily mail to correct people in the business office in a timely manner. Update calendars and scheduling meetings. Responding to all residents and families¿ inquiries in a polite and timely manner. Assist in the resident trust duties. May assist in filling document in the resident files. Assist in scheduling interviews and gathering documents for job postings. Perform other clerical receptionist duties such as filling, photocopying, transcribing and faxing. Uphold confidentiality and security protocols for sensitive financial and patient information.
Store coverage in the absence of the store clerk. Other duties assigned by the Chief Financial Officer or the Assistant Chief Financial Officer.


Who are the customers?

The primary customer are the brave men and women that answered our nations call, executed their duties and now are unable to live in their respective communities due to failing health. This job will also support the widows of the service men and women to include parents that have lost children in combat (Gold Star Parents)


Ideal Candidate

Proven work experience as an Executive Assistant, receptionist, or similar role. Proficiency in Microsoft Office Suite. Hands-on experience with office equipment (e.g. fax machines and printers).
Professional attitude and appearance. Solid written and verbal communication skills. Ability to be resourceful and proactive when issues arise. Excellent organizational skills. Multitasking and time-management skills, with the ability to prioritize tasks. Customer service attitude.


Minimum Qualification

No prior experience or training required.


Employment Requirements

Employment is subject to criminal background check pursuant to New Mexico Caregivers Criminal Screening Act, (Sections 29-17-2 through 29-17-5 NMSA 1978 and 7.1.9.1 through 7.1.9.11 NMAC) and is conditional pending results.

Must possess and maintain a valid New Mexico driver's license.


Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment.

Successful completion of the Health Insurance Portability and Accountability Act (HIPAA) training.

Must sign and observe confidentiality agreement.

Must be able to read, write, speak, and comprehend the English language.

Occasional travel for training & meetings and driving a State of NM owned motor vehicle may be required; Working hours may include weekends, holidays, overtime, and callback hours. Essential functions of the job and specific physical ability requirements will be available at the time of interview or may be obtained at the New Mexico Veterans' Home Human Resources office.


Working Conditions

Work is performed in an office setting within a long-term facility with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Walking throughout the facility and frequent communication and interaction with residents, staff, and the public. Periods of walking, standing, bending pushing, pulling, lifting, and stretching for a variety of activities may be required. Must be able to function under pressure and stressful situations Health hazards such as exposure to contagious viruses and diseases. May also include routine exposure to public, fellow employees, and facility resident illness, stressful situation, and bodily fluids, as well as exposure to physical and/or verbal abuse. Occasional travel for training & meetings and driving a State of NM owned motor vehicle may be required; some lifting; extended hours to meet deadlines will be required. Working hours may include on-call, nights, weekends, holidays, overtime, and callback hours. Essential functions of the job and physical ability requirements will be available at the time of interview or may be obtained at the New Mexico Veterans' Home Human Resources Office


Supplemental Information

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Agency Contact Information: Berna Garcia, View phone number on click.appcast.io, Email


For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.