Senior Manager Logistics Customer Service

Requisition Requisition ID: 928864 Store #: M17038 Log Cust Service - ATL Lab Position: Full‑Time

GENERAL FUNCTION

The Sr Manager – Business Data (Logistics CS) leads and oversees the Logistics Customer Service team in North America, driving communication and alignment between Logistics Operations and internal stakeholders, with a focus on preventative problem‑solving and continuous improvement.

MAJOR DUTIES AND RESPONSIBILITIES

Manages, leads and develops the Logistics Customer Service Team. Drives alignment of Logistics strategy with market requirements. Instills a culture of excellence, promoting a proactive approach to prevent and resolve issues that might affect customer experience. Gathers and validates customer requirements to ensure logistic performance aligns with expectations. Liaises with Executive Teams, Commercial and Operations Teams to manage communication flow and identify issues and solutions regarding logistics processes and KPIs. Guarantees that business priorities are respected by Logistics operations to enable markets to achieve sales forecasts and targets while respecting service levels. Manages shipping activities related to Routing (appointment) customers, leading a dedicated team that ensures orders are routed correctly on customer portals and carriers are scheduled for pickup. Leads and motivates cross‑functional teams to follow up on order flow to ensure KPI compliance and limit exceptions. Manages and monitors logistics quality mistakes reported from customers (claims/chargebacks) to reduce them by identifying process improvements or flaws at the DC or in transportation. Influences teams across departments to achieve company goals and priorities of volumes, service, and quality. Converts a good idea into reality to deliver value.

BASIC QUALIFICATIONS

Bachelor’s degree in Business, Finance, Strategy, Economics, Statistics, or a related quantitative field. 10+ years of relevant experience in strategy, business intelligence, customer service, and/or analytics. Strong ability to build cross‑functional relationships and influence business partners. Strong analytical and critical thinking skills. Strong communication skills: clear, concise written and verbal communication. Technical software expertise: statistical packages (R), financial modeling (Excel), and presentation (PowerPoint). Systems implementation experience.

PREFERRED QUALIFICATIONS

MBA or Master’s degree in Business, Finance, Strategy, Economics, Statistics, or a related quantitative field. Customer Service or Logistics experience. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at View phone number on click.appcast.io (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or View email address on click.appcast.io. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the U.S. receive preference in accordance with Tribal Law. #J-18808-Ljbffr EssilorLuxottica