Parts Counter Associate

Job Description

Job Description

Parts Counter Associate

Interstate Power Systems is seeking a Parts Counter Associate for our Gillette, Wyoming location. This position will primarily support customers and technicians at the parts counter, helping identify, locate, and order the correct parts for heavy-duty trucks and off-highway equipment. The position will also assist with warehouse, shipping/receiving, inventory, and occasional parts deliveries as needed.

Shift: Monday-Friday, 8:00am-5:00pm
Pay Range: $23.00-$30.00/hour DOE

As a Parts Counter Associate, you will play an important role in supporting both our customers and service technicians with their parts needs. This position requires strong customer service skills, attention to detail, and the ability to accurately identify and locate parts. The ideal candidate is organized, comfortable working with customers, and willing to jump in and assist throughout the Parts Department and warehouse when needed.

Position Duties:

• Assist customers at the parts counter and over the phone with parts needs.
• Identify and locate the correct heavy-duty truck and off-highway equipment parts.
• Provide parts support to technicians in our service department.
• Process parts orders and transactions accurately.
• Maintain strong customer service and represent the company professionally.
• Assist with inventory control, stocking, and maintaining accurate parts locations.
• Pull and assemble customer and technician parts orders from inventory.
• Assist with shipping and receiving incoming and outgoing freight.
• Help maintain a clean, organized parts counter and warehouse.
• Assist with parts deliveries and pick up returns or cores as needed.
• Perform other duties as assigned.

Desired Skills and Qualities:

• Previous parts counter, automotive, heavy-duty truck, equipment, or related parts experience preferred.
• Strong customer service and communication skills.
• Ability to identify and locate parts using computer-based parts systems and catalogs.
• Strong organizational skills and attention to detail.
• Basic knowledge of inventory, shipping, and receiving processes.
• Ability to operate a forklift or willingness to learn.
• Dependable and able to maintain a consistent work schedule.
• Comfortable assisting in both a customer-facing parts environment and warehouse setting.

Requirements:

• High school diploma or equivalent.
• Strong verbal, written, and phone communication skills.
• Previous computer experience, preferably with Microsoft Excel, Word, Outlook, or similar programs.
• Ability to lift to 50 pounds.
• Valid driver's license and clean driving record.

Employee Benefits:

• Competitive Wages – Be paid your worth!
• Tool program - available
• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month.
• Paid Time Off - (PTO) starts accruing day one of your full-time employment.
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching.
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate.
• PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement
• Pet Insurance – We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening - for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested people to apply for this position by submitting a resume for consideration.