Pool Service & Repair Technician

Pool Service and Repair Technician

ASP America's Swimming Pool Company is America's premier swimming pool service company. We have been operating for over 15 years with an outstanding reputation. We pride ourselves on providing "resort quality pool services". To do this we have built a team of dedicated, enthusiastic technicians who enjoy delivering resort-quality service and treating our customers with the utmost respect.

Our mission at ASP is to create superior value for our customers in all that we do by leveraging technology, higher standards, knowledge and the relentless pursuit of excellence. Because of our approach, we have earned loyal customers who expect and desire dependable, quality swimming pool solutions. We guarantee satisfaction with our services and do not require long-term contracts. We are fully licensed and insured and our team members are among the best in the swimming pool service industry. We continue to grow and are seeking a solution-oriented and customer-focused Pool Service and Repair Technician to join our team. This position is responsible for providing excellent on-site pool service and repair to each and every customer by diagnosing root cause and contributing factors with the swimming pool/equipment. This includes following our proven process for diagnosing issues, successfully communicating alternative solutions to the customer, completing the solution in an efficient manner and following all established protocols and sharing lessons learned with the rest of our team. The ideal person for this position will love to work outdoors. They will be a self-starter who has the ability to work independently with minimal oversight and guidance. They will handle all matters with integrity and embrace the concept and requirements of delivering "resort-quality service".

Responsibilities:

• Manage a daily schedule of work orders.
• Diagnose, problem solve, and repair of pool pumps, heaters, filters, timers, pool cleaners, blowers, lights, automated pool systems, chlorinators, salt cells, backwash valves, PVC plumbing, copper plumbing, and galvanized plumbing. Lastly, successfully perform leak detections, patch and install liners.
• Knowledge of 110 volt and 220-volt electrical equipment.
• The ability to manage an inventory of equipment on the truck and properly utilize and replenish the inventory when needed.
• Responsible for keeping vehicle clean and stocked with tools/equipment needed for that day's repairs.
• The ability to utilize a smart phone for our Pool Brain mobile platform.
• The ability to spot opportunities outside of the repair call, such as upgrading other equipment or adding to the customer experience with other products.

Duties and Expectations:

• Extensive knowledge of pool equipment and major equipment manufacturers including Pentair, Jandy, Hayward, etc.
• Use ASP of Chattanooga's standard pricing model to price all Service-related activities and work.
• Ability to comfortably lift and carry 50 pounds, perhaps multiple times in a day, and, at times, lift and carry 100 pounds.
• Manage daily equipment repairs/installations each week with a goal of generating revenue within a 40-hour work week. Overtime is not permitted without approval.
• ASP uniform must be worn each day and should not be tattered or torn and should be clean and presentable.
• Responsible for keeping vehicle clean and stocked with tools/equipment needed for that day's repairs.
• Be courteous with customers and always provide them with a smile when talking with them.
• Utilize the ASP Online Training Site so that you can continue to learn and be current on pool equipment diagnostics and repairs. Problem solving is a must!
• Interact with Pool Brain app throughout the day by following the checklist, taking a picture of the repair after completion and emailing the report to the customer.
• Every repair job should be treated like it is your swimming pool!

We are specifically looking for an individual who demonstrates these behaviors consistent with the ASP way of doing business (our culture and values):

• Acting with Integrity
• Superior Knowledge
• Passion for the Company
• Customer Focus
• Accountability and Discipline
• Respecting Others
• Excellence in ALL we do
• Safety First at all Times

Requirements:

Requirements for this position are that you have: (1) a valid driver's license with a clean driving record; (2) no felony convictions (must pass a criminal background check); (3) the ability to lift up to 100 lbs; and no other specific experience is required as we will teach you the ASP methods designed to give our customers superior value and to maximize your earning potential; however, a high school degree and Certified Pool Operator License is preferred.

Bonus Potential:

This position has the potential of earning a monthly bonus by the company when specific monthly metrics are met.

Benefits:

A company truck will be provided which you keep fully stocked with tools and inventory. You will receive paid vacation time following a qualifying period.

Next Steps:

If you are interested in being considered for this position and joining our award-winning team, then we would encourage you to apply for this position. We look forward to learning more about you as you go through our hiring process. Compensation: $18.00 - $28.00 per hour

ASP is the nation's largest and most trusted swimming pool cleaning franchise system with 257 locations across 20 states. Each location is independently owned and operated by a small business owner. Our locations experienced professionals service over 420,000,000 gallons of water each weekalways with reliable, friendly service and a flat, affordable rate.