Retail Sales Associate - Customer Champion

If you want to be at the heart of Five Below's energy, our part-time Sales Associates are right in the center of the action. We’re looking for candidates with a passion for delivering outstanding customer service while driving strong sales. Responsibilities Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently. Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations. Engage in suggestive selling while staying informed on product availability. Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales. Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible. Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner. Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment. Qualifications At least 16 years old. Available to work a flexible schedule. Comfortable with or willing to learn technology such as cash registers, hand‑held and mobile devices. Good communicator with the ability to engage with customers. Able to handle customer interactions and potential issues/concerns courteously and professionally. Use basic information‑gathering skills to solve problems. Ability to learn procedural knowledge acquired through on‑the‑job training. Essential Job Functions Frequently operate cash register. Frequently move merchandise weighing up to 25 lbs and place/remove merchandise up to a height of 5–10 feet. Frequently ascend/descend ladders in order to retrieve and put away stock. Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor. Frequently communicate and exchange information with customers on the telephone and face‑to‑face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations. Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise. Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required). Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures. Must be able to remain in a stationary, upright position for 80% of the time. Benefits: Discover our benefits at benefits.fivebelow.com/public/welcome. From health coverage to financial and personal wellness, we've got you covered. Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $15.15 #J-18808-Ljbffr Five Below