Customer Success Engineer

Retail and Industrial Solutions is scaling our business up to include the biggest of the big Retail customers. Those customers expect engineering support which is proactive, understands their business and processes, and advocates fiercely for them inside of HP. The engineer will be the owner of the long term technical relationship between the Customer and HP. The engineer will work shoulder to shoulder with HP engineering and the customer to solve problems. The engineer will be the primary technical communicator between HP engineering and engineers at the customer. The engineer will communicate upcoming product changes with insight on the impact to the customer. The engineer will also be able to work with customer executives to understand customer desired outcomes and articulate HP's approach to delivering those outcomes. Description - Job Summary Retail and Industrial Solutions is scaling our business up to include the biggest of the big Retail customers. Those customers expect engineering support which is proactive, understands their business and processes, and advocates fiercely for them inside of HP. The engineer will be the owner of the long term technical relationship between the Customer and HP. The engineer will work shoulder to shoulder with HP engineering and the customer to solve problems. The engineer will be the primary technical communicator between HP engineering and engineers at the customer. The engineer will communicate upcoming product changes with insight on the impact to the customer. The engineer will also be able to work with customer executives to understand customer desired outcomes and articulate HP\'s approach to delivering those outcomes. Responsibilities Manages and leads a program involving multiple functions and project teams to drive the engineering development and implementation process for a product or service offering. Oversees logistics of parts for builds and prototypes and works on multiple projects, simultaneously. Develops and directs development of schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program. Manages activities of supporting project teams and internal development partners; ensures progress against established plan and makes determinations based on analysis of business information to alter or update schedule and resource allocation to meet product requirements and development schedule. Manages program to ensure procedural compliance, maintenance, and safety practices are followed for new and existing equipment. Communicates program progress, escalations, and issue analysis to product stakeholders; collaborates with management and internal manufacturing and development partners to recommend and implement changes to product, processes, or business practices to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules. Follows up on open points/actions that were observed during trials; ensures conveyed as actionable items. Drives innovation and integration of new technologies and quality initiatives into projects and activities in the manufacturing and/or engineering organization. Drives best practices through documentation control policies and procedures. Leads and provides guidance and mentoring to less-experienced staff members. Education & Experience Recommended Four-year or Graduate Degree in Computer Science, Engineering, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. Typically has 7-10 years of work experience, preferably in engineering development and implementation, project planning tools and software packages, people management, or a related field. Preferred Certifications NA Knowledge & Skills Agile Methodology Automation Change Management Computer Science Continuous Improvement Process JIRA Kanban Principles Lean Manufacturing Milestones (Project Management) New Product Development Process Improvement Product Management Project Engineering Project Management Project Planning Project Schedules Risk Management Scrum (Software Development) Software Development Sprint Planning The pay range for this role is $116,150 to $182,400 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 11 paid holidays Additional flexible paid vacation and sick leave (US benefits overview) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Engineering Schedule - Full time Shift - No shift premium (United States of America) Travel - 25% Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal" #J-18808-Ljbffr