Client Service Coordinator

Client Service CoordinatorAt SYNERGY HomeCare we create a world of care at home for all, which means you will have the opportunity to support a dedicated team who cares for a wide variety of people; spanning all ages and all abilities. We are seeking a Client Service Coordinator to join our independently owned and operated national agency.Client Service Coordinator Benefits include:Competitive pay rangesPaid earned vacationLiability Insurance, Workers' Compensation coverage, and unemployment insurance.Weekly PayMedical CoveragePaid Time OffSick Time OffMedical BenefitsA great culture to work inClient Service Coordinator Primary Responsibilities:Schedule caregivers with clients and communicate to all partiesUtilizes scheduling software and all functions to enhance productivityCommunicates at high level with colleaguesTeam player, able to work efficiently/effectively with othersConducts daily/weekly reportingConducts quality calls and quality visitsConfirm and update caregiver availability including vacation, sick time, and holidaysVerifies payroll dailyEstablishes and build relationships with contract providersDocuments skills and attributes of caregivers to ensure strong matching to clientsFollows up with new caregiver hires to explain the scheduling processEstablishes great rapport with caregivers and clientsIs on call as per on call calendar requirementsParticipates in new hire orientationCreates a great working environmentUses software at a high levelAssists with onboarding for all new caregiversTrains, coaches and mentors all caregiversAssists with new hire orientationCalls, tracks, gathers all authorizations needed to perform services for clientsIs able and willing to work independentlyIs a self starter with the ability to track goals and daily performanceOther duties as neededWorks under the direction of the VPClient Service Coordinator Requirements:Experience – One year experience in a home care setting preferredEducation – Associates degree, or 5 years with a proven track record in a customer service settingSkills – Exceptional customer service skills, time management skills, excellent communication skillsCharacteristics – This is an autonomous position, so we're looking for individuals that are self-motivated and willing to learn.Requirements - Will be required to obtain CPR, First Aid, TB and Level 1 FCC within 60 days of being hiredIf you would like to join our outstanding team at SYNERGY HomeCare, apply today! Synergy HomeCare