Senior Director of Admissions - Fremont, CA

Responsibilities Recruit, train, manage, supervise, and motivate Admissions and support staff Evaluate phone calls for each Admissions Representative biweekly and interviews monthly; conduct quarterly Professional Standards evaluations and annual/semi-annual performance reviews Observe interviews and monitor recorded calls to provide coaching and ensure accurate lead entry and proper handling Review all inbound recorded calls within 72 hours and ensure front desk adherence to standards Design staffing schedules/shifts to ensure full coverage for inbound leads during hours of operation Monitor and respond appropriately to public reviews and mystery shops Track, monitor, and report on progress toward start goals; deliver accurate, on-time reports and forecasts Coach and develop Admissions Representatives for leadership succession into future director roles Collaborate with campus management to align resources with admissions goals and review daily/weekly performance against standards Partner with Financial Aid to run STITCH/GAP meetings and maintain excellent interview-to-start performance and customer service Work with campus Executives and Regional Directors to assess and refine admissions policies and procedures Plan and execute campus-based events (open houses, orientations, etc.) Lead daily standups and weekly team meetings to build cohesion, review goals, policies, procedures, and best practices Correspond professionally with prospective students, applicants, and stakeholders regarding admissions standards Provide input on budgets, training meetings, and campus facilities Ensure business professional dress code compliance for Admissions staff Monday–Friday Uphold integrity, business acumen, numerical and analytical rigor in decisions and coaching Serve as a reliable, presentable campus leader in a fast-paced, student-facing environment Guide prospective students throughout the admissions process with superior communication Leverage CRM, CampusVue, and MS Office for lead management, tracking, and reporting Comply with all institutional policies, standards, and regulatory expectations Complete additional projects and duties as assigned Requirements Bachelor’s degree preferred 3–5 years of experience as a Director of Admissions (DOA) managing multiple admissions staff, with similar program mix and student volume Demonstrated proficiency in enrollment management practices Strong organizational, leadership, staff development, and implementation skills Proven numerical, analytical, and business acumen with accurate forecasting and reporting Ability to multi-task in a fast-paced, dynamic, and collaborative environment Excellent written and verbal communication skills Ability to communicate effectively with individuals of diverse socioeconomic and multicultural backgrounds; high respect and ethics Hands-on experience with CRM systems, CampusVue, and proficiency in MS Office High integrity, reliability, executive presence, and commitment to exceptional student experience Ability to coach, train, and develop subordinates; high energy and team-first approach Willingness to monitor calls, conduct evaluations on defined cadences, and enforce professional standards and dress code compliance Benefits Medical, Dental and Vision starting the 1st of the month following 30 days of employment 2 Weeks’ starting Vacation per year. Increasing based on years of service with company 12paid Holidays and 2Floating Holiday 401K with a Company Match Company Paid Life Insurance at 1x’s your annual salary Leadership development and training for career advancement Tuition assistance and Forgiveness for you and your family up to 100% depending on program #J-18808-Ljbffr MissionHires