Experienced Collections Specialist (Perry)

Accounts Receivable Specialist

Do you enjoy structure, following procedures, and working methodically to solve problems and find errors? Do you possess great attention to detail and a desire to deliver excellent internal and external customer service? Then this could be the chance you've been waiting for.

If you like to work with others to tackle challenges with a can-do approach, are a quick learner, and can move quickly and easily from one task to another, then we want to chat!

Fire Protection Services LLC is seeking an Accounts Receivable Specialist to join our Team. You will play a key role in ensuring accurate and timely collection of payments, helping support our financial health and long-term growth.

This is a high-accountability position with a strong focus on outbound customer communication and collections. A significant part of each day will be spent proactively contacting customers regarding outstanding balances, resolving payment roadblocks, and following accounts through to resolution.

The ideal candidate will be proactive, persistent, organized, comfortable on the phone, and able to balance excellent customer service with achieving collection results. We are looking that follows through on commitments, and greets each day with positivity.

Responsibilities:

• Make a high volume of outbound calls daily to customers regarding outstanding balances and payment status

• Proactively follow up with customers by phone and email on past-due accounts

• Obtain payment commitments and follow through to ensure commitments are met

• Take ownership of assigned accounts and work consistently to reduce outstanding Accounts Receivable

• Research and resolve issues preventing payment, including billing discrepancies, missing invoices, PO requirements, service questions, and other customer concerns

• Maintain detailed and accurate notes documenting collection activity and customer communication

• Prioritize accounts based on aging, balance, urgency, and collection risk

• Process and post customer payments, including checks, ACH, and credit card transactions

• Generate and send invoices, statements, and supporting documentation to customers in a timely manner

• Research and resolve payment discrepancies and customer inquiries

• Maintain accurate AR records 

• Collaborate with Sales, Operations, and other internal teams to resolve billing or service issues

• Escalate significantly past-due or high-risk accounts when appropriate to A/R Manager.

• Meet established expectations for outbound calls, collection activity, customer contacts, and AR performance

• Provide excellent customer service while remaining professional, persistent, and consistent in all collection efforts

Requirements:

The ideal candidate will have strong organizational skills, a customer-focused mindset, and a high level of personal accountability. This person should be comfortable working independently, managing multiple priorities, and being held accountable to measurable expectations.

Job requirements include:

• High school diploma or equivalent required; associate degree or coursework in accounting/finance preferred

• 2+ years of Accounts Receivable, collections, customer service, or related accounting experience preferred, but not required

• Comfortable making outbound customer calls throughout the day

• Confident communicating about outstanding balances and asking customers for payment

• Persistent and willing to follow up multiple times when necessary

• Strong attention to detail, accuracy, and organization

• Excellent verbal and written communication skills

• Strong problem-solving abilities and a solutions-focused mindset

• Ability to manage a high volume of accounts, follow-ups, and deadlines

• Ability to work independently and take ownership of assigned responsibilities

• Comfortable working toward measurable goals and performance expectations

• Familiarity with accounting software such as QuickBooks is preffered.

About Fire Protection Services

FPS was founded in 1988 and is a locally owned and operated company. We provide protection, support, and peace of mind to the communities in which we live and work by servicing commercial fire and life safety systems.

As a rapidly expanding company that empowers our Team Members, we provide opportunities for growth and advancement. Our culture recognizes and rewards those who embrace and operate by our Mindsets of Relentless Hustle, Relationships First, Better Together, and Ever Evolving.

You will work with people who challenge, support, and encourage you to set your goals—and who will celebrate with you when you achieve them.

We Offer:

• Competitive base salary

• Company health insurance and 401(k)

• Comprehensive PTO

• Opportunities for growth and advancement

• A team-oriented culture that recognizes and rewards accountability and results

Interested? Apply Today!

If you're someone who enjoys communicating with customers, solving problems, staying organized, and taking ownership of results , we'd love to hear from you.