SUPERVISOR, SOC

Job Description

Job Description

At Eastern Air Express, curiosity and excitement for growth go a long way. In fact, Eastern Air Express was launched by seekers, adventurers, and above all, fliers. Our open-hearted attitude, respect for the people we fly, and attention to detail are what set us apart from our competitors. Natural curiosity and hunger for wonder are behaviors that make our employees successful. This summary provides a listing of the knowledge, skills, and abilities that are critical components of the position.

Position Summary:

The SOC Supervisor plays a critical leadership role within the airline’s Systems Operations Center (SOC), overseeing daily dispatch functions to ensure safe, legal, and efficient flight operations. This position supervises a team of Aircraft Flight Followers, provides real-time operational support, and ensures compliance with all applicable FAA regulations and company standards. The ideal candidate thrives in a high-pressure environment and brings strong leadership, technical expertise, and sound decision-making to the flight following operation.

Key Responsibilities:

• Supervise and support a team of Aircraft Flight Followers to ensure the safe and legal release of all flights in accordance with FAR Part 121
• Oversee daily flight following activities including flight planning, weather monitoring, routing, and weight and balance considerations
• Act as the point of escalation for complex or irregular operations, providing guidance and support to dispatchers and coordinating with other departments

• Ensure timely communication between Flight Following, Flight Crews, Maintenance, and other stakeholders during irregular operations (IROPs)
• Monitor and enforce compliance with company procedures, FAA regulations, and applicable safety standards
• Assist in training, mentoring, and evaluating performance; provide ongoing coaching and development
• Collaborate with the Manager, SOC to enhance procedures, tools, and systems for operational efficiency
• Maintain shift coverage and staffing schedules; ensure adequate support for 24/7 operations
• Participate in audits, investigations, and the development of corrective actions when required
• Support emergency response procedures and business continuity efforts as needed

Qualifications:

• FAA Aircraft Dispatcher Certificate
• 3–5 years of experience in a Part 121 airline dispatch environment
• Prior leadership or supervisory experience in a dispatch or OCC environment preferred
• Strong knowledge of FAR Part 121 regulations, NOTAMs, METARs/TAFs, and ATC systems
• Excellent communication, interpersonal, and decision-making skills
• Ability to manage high-stress situations and make sound judgments quickly
• Familiarity with dispatch and operational systems (e.g., LIDO, Sabre, ARINC, or similar)
• Proficient in Microsoft Office Suite and operational communications tools
• Ability to work a flexible schedule including nights, weekends, and holidays

Eastern Air Express is an Equal Opportunity Employer.