Retail Service Specialist

O'Reilly Automotive - - Responsibilities: Lead store team members in providing excellent customer service to retail and professional customers; Supervise customer service levels on the retail showroom to include team member execution on customer service programs; Ensure telephone is answered according to company policy; Ensure buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed; Ensure special orders and outside purchases are handled efficiently and according to procedure; Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately; Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed; Ensure team members are adhering to the posted work schedule and clocking in/out according to policy; Perform all store opening/closing duties, including day end procedures, deposits, security checks, and vehicle security; All other duties as assigned