Mechanical Field Service Technician

Mechanical Field Service Technician

Whitsett, NC 27377

Employment Type: Permanent

Job Number: 55437124

Pay Rate: $62400 / year

Job Summary

The Mechanical Field Service Technician is responsible for the installation, commissioning, maintenance, and repair of high-speed packaging machinery at customer sites. This role involves hands-on mechanical service work, customer interaction, and travel, including occasional international assignments. The technician will support customers through on-site service, training, and remote troubleshooting to ensure reliable machine performance.

Essential Duties and Responsibilities

• Perform maintenance visits to ensure stable and reliable machine operation
• Install and commission new packaging machines at customer locations
• Provide operator and maintenance training to customers
• Perform mechanical service, maintenance, repair, and troubleshooting on packaging equipment
• Modify PLC and HMI projects as needed
• Provide first-level remote support for customer issues
• Execute electrical and mechanical upgrades on existing machines
• Diagnose and resolve mechanical system issues using hand tools and precision tools
• Work independently while maintaining a strong customer-focused approach

Education and Experience

2-year degree or technical certificate in industrial automation, industrial electronics, or a related field

Minimum of 2 years of hands-on experience with:

• Packaging equipment installation
• Maintenance and repair
• Troubleshooting mechanical systems

Skills and Qualifications

Strong understanding of mechanical systems and machinery

Ability to diagnose mechanical issues in packaging machinery

Proficient in the use of hand tools and precision tools

Ability to work independently and interact professionally with customers

Excellent verbal and written communication skills in English

Spanish language skills are a plus

Must maintain a valid driver's license

Ability to travel frequently, including:

• Approval for passport and international travel
• Rental car eligibility

Travel Requirements

Frequent domestic travel

Occasional international travel for training and service assignments

Compensation and Benefits

Stable workforce with stand-by opportunities and added benefits

Medical and dental insurance

Short-term disability insurance

Company-paid life insurance and long-term disability insurance

18 paid vacation days

11 paid holidays

401(k) retirement plan

Per diem and stipend while traveling

Base salary of 60K

Training provided at company headquarters in Germany

Equal Opportunity Employment

Employer is an Equal Opportunity and ADA-compliant employer.