Pre-Exposure Prophylaxis (PrEP) Retention Coo

Join the Front Lines of HIV Prevention & LGBTQ HealthAre you passionate about LGBTQ health, HIV prevention, and community empowerment? Do you thrive at the intersection of care coordination, education, and advocacy? Mazzoni Center—one of the nation's premier LGBTQ-focused health organizations—is seeking a PrEP Retention Coordinator to play a vital role in expanding and sustaining access to HIV prevention.This position is ideal for someone who believes healthcare should be affirming, accessible, and rooted in community—and who wants to make a real impact every day.About the RoleThe PrEP Retention Coordinator is a key member of our HIV Prevention team, supporting individuals at every stage of their PrEP journey. From outreach and education to retention, re-engagement, and adherence support, this role ensures patients feel informed, supported, and empowered to take charge of their sexual health.You'll work directly with LGBTQ+ patients, clinical providers, and community partners to strengthen PrEP engagement and reduce barriers to care—while helping advance Mazzoni Center's mission of health equity.What You'll DoCommunity Outreach & EducationEngage individuals at higher risk for HIV through outreach efforts and provider partnershipsDeliver culturally responsive education on HIV/STI prevention, PrEP, medication adherence, and harm reductionRespond to PrEP inquiries with medically accurate, affirming, and sex-positive informationPatient Engagement & NavigationConduct initial PrEP consultations and assess patient needs and eligibilityMaintain consistent contact via phone, text, patient portals, and in-person visitsIdentify and help address barriers to PrEP access, including insurance, medication access, and social determinants of healthEducate patients on starting, stopping, and re-initiating PrEP, and how to stay connected to careCase Management & RetentionSupport clinical teams by ensuring:Quarterly provider visits and required lab work are completedMedication refills and assistance program renewals are submitted on timePatients receive appointment reminders and follow-up supportConduct Rapid HIV testing as part of PrEP careLink patients to PrEP following STI diagnoses or Post-Exposure Prophylaxis (PEP)Coordinate PrEP medication distribution and manage prescription trackingConnect patients to additional services such as mental health care, substance use treatment, housing support, or HIV care when neededData, Reporting & Program GrowthDocument all patient interactions accurately in the electronic medical record within 48 hoursCollaborate with leadership to analyze PrEP data, identify trends, and improve retention strategiesSupport reporting on adherence, retention, and key performance indicators to strengthen program impactWhat You BringRequiredBachelor's degree in healthcare, public health, social work, or related field1–2 years of experience in HIV prevention, case management, or patient counselingKnowledge of PrEP and combination HIV prevention strategiesStrong organizational, communication, and interpersonal skillsComfort working independently and collaboratively in a fast-paced clinical environmentProficiency with electronic health records and Microsoft Word, Teams, and ExcelA demonstrated commitment to LGBTQ communities and the mission of Mazzoni CenterPreferredBilingual skillsPA HIV Testing CertificationClearances & Physical RequirementsCriminal Background, Child Abuse, and FBI Clearances requiredAbility to sit, stand, and walk for extended periodsAbility to lift items weighing more than 35 poundsWhy Mazzoni Center?At Mazzoni Center, we don't just provide healthcare—we affirm identities, build trust, and save lives. You'll be part of a compassionate, mission-driven team working at the forefront of LGBTQ health and HIV prevention.If you're ready to make a meaningful difference and help ensure PrEP remains accessible, welcoming, and life-changing—we want to hear from you.Apply today and help shape the future of LGBTQ health.