Desktop Support Engineer

AceStack LLC

Job Summary - Desktop Support Engineer (Indianapolis, IN)

- Provide 100% on-site technical support for desktops, laptops, printers, and peripherals.
- Diagnose and resolve hardware and software issues for end-users.
- Install, configure, and maintain Windows and MacOS operating systems.
- Assist with network troubleshooting (LAN, Wi-Fi, VPN).
- Manage user accounts, email, and permissions via Active Directory and Microsoft 365.
- Support enterprise applications, including Microsoft Office 365, Outlook, Teams, etc.
- Assist with IT asset management, including inventory and procurement tasks.
- Coordinate with vendors/service providers for hardware repairs and replacements.
- Update and patch software to ensure cybersecurity best practices.
- Provide technical guidance and training to end-users.
- Use ITSM/ticketing systems (e.g., ServiceNow, Jira) for issue tracking and resolution.
- Work independently, demonstrating strong problem-solving and customer service skills.
- Preferred: Experience with remote desktop tools, scripting, and prior enterprise/corporate IT support.

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Vacancy posted 3 days ago

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