Patient Access Representative, Full Time, Day Shifts

Patient Access Representative, Full Time, Day Shifts

Responsible for effectively processing patient registrations by verifying, updating and collecting demographic and financial data for all applicable departments within the hospital.

Greet and direct patients and visitors to appropriate nursing units and departments.

Obtain, verify and update all patient demographic and regulatory data, utilizing a variety of tools, software and websites.

Educate patients on financial responsibility and potential solutions.

Obtain signatures and distributes forms including: General Consent, Patient Rights, NoPP, IMM, COB, ABN, etc.)

Responsible for knowledge and accurate use and execution of policies and procedures, supporting tools, software and websites.

Responsible for knowledge and accurate use of CMS guidelines including: HIPAA, EMTALA, MSP, etc.

Works effectively with fellow co-workers and all other hospital departments.

Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

Commits to recognize and respect cultural diversity for all customers (internal and external).

Meets performance standards established by leadership, including but not limited to registration quality, point of service collections, confidentiality and customer service.

Performs other duties as assigned.

Excellent customer service and communication skills

Ability to discuss and collect patient financial responsibility

Ability to work within various environments including: Emergency Dept, Central Reg, Bedside Reg, etc.

Ability to work independently, prioritize and multi-task

Medical terminology and/or insurance knowledge

Bilingual; Spanish-speaking preferred.

Education: High School Diploma or Equivalent Required

Experience: 1-2 years of relevant experience preferred

Software/Hardware: Microsoft Office and/or Medical Systems (e.g., Meditech)

Our 378-bed acute care hospital opened in 1951 to serve the Hialeah, Florida community. Our team is committed to honoring the trust that our patients place in us by providing compassionate, safe, high-quality care in the right place, and at the right time.

Hialeah Hospital has been honored to receive a number of awards and designations for our superior health care services, including:

Cardiac

American Heart Association Get with the Guidelines - Heart Failure Gold Plus Award, 2018

American Heart Association Get with the Guidelines - Target Stroke Gold Plus Award, 2018

Bariatric

American College of Surgeons/American Society for Metabolic and Bariatric Surgery - MBSAQIP Accredited Center

BCBS " Blue Distinction Specialty Care Bariatric Surgery, January 2018

Neurology

Advanced Primary Stroke Center Re-accreditation, April 2018

Women's Services

American College of Radiology granted Stereotactic Breast Biopsy Re-accreditation, March 2016

Hyperbaric Unit

Healogics Center of Distinction Award, 2017

Laboratory Services/Blood Bank

Certificate of Accreditation from College of American Pathologist