Direct Sales Representative

Job Description

Job Description

Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience.

General Summary:

Ritter Communications is seeking a motivated and results-driven Direct Sales Representative to join our RightFiber team. This role is ideal for a high-performing individual who thrives on face-to-face customer engagement, excels in persuasive communication, passionate about delivering cutting-edge fiber internet solutions to residential customers and that can exceed sales quotas.

Essential Job Functions

• Solicits residential customers through a variety of methods, such as door-to-door sales, distributing door hangers and community events;
• Conducts door-to-door outreach to promote RightFiber internet, voice, and video services;
• Compiles lists of prospective customers for use as sales leads, based on information from ad inquiries, direct mail responses, business directories, Internet Web sites, and other sources;
• Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services;
• Educates potential customers on product features, pricing, and promotional offers;
• Solicits referrals for potential new prospects and closes leads;
• Updates and maintains prospect database and opportunity funnel on a daily basis, assuring the managing of the prospect database is accurate and assuring customer orders are fulfilled;
• Ensures customer satisfaction and supports a positive impression of RightFiber;
• Remains knowledgeable of products and services and remains aware of competitors' services, offers, and initiatives;
• Demonstrates strong influencing skills;
• Enters customer work orders at the end of transactions and sets expectations regarding the timeliness and completion of the work orders;
• Focuses on goal achievement and results;
• Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required;
• Performs all other related duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of telecommunications industry;
• Knowledge of telecom operations, technology, and equipment;
• Knowledge of business sales principles and practices;
• Knowledge of company products and services;
• Skill in operating various office equipment such as personal computer, various software programs, and telephone systems;
• Skill in oral and written communication;
• Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner;
• Ability to demonstrate skills in leadership;
• Ability to organize and prioritize multiple work assignments;
• Ability to pay close attention to detail;
• Ability to make sound decisions using information at hand;
• Ability to travel for business requirements; must possess a valid Driver’s License with a satisfactory driving record.

Education and Experience:

High school diploma or GED required; two to three years of experience in direct sales within the telecommunications or IT services industries is preferred but not required.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!