Quality Manager

Position Summary

The Quality Manager is responsible for ensuring that all products and processes meet rigorous industry standards such as ISO9001 and AS9100 and NADCAP. They lead the development and continuous improvement of the QMS, oversee compliance with aerospace regulations, ITAR, and manage internal and external audits.

The role involves direct communication with customers to address quality concerns, resolve complaints, and ensure customer satisfaction. The Quality Manager leads investigations into non-conformances, implements corrective actions, and ensures timely resolution of issues.

The Quality Manager also supervises quality teams, collaborate with engineering and production, and use tools like FMEA, SPC, RCA to drive process improvements and maintain product integrity.

Essential Responsibilities

• Oversee the implementation, maintenance, and continual improvement of the Quality Management System (QMS) in accordance with ISO 9001 and AS9100 standards.
• Ensure product quality through robust inspection, testing, and validation processes.
• Lead the management review process as required by ISO9001/AS9100: planning and scheduling regular management review meetings, gathering and analyzing data on quality objectives, audit results, customer feedback, nonconformities, and corrective actions, preparing and presenting comprehensive reports to senior leadership, documenting meeting outcomes and ensuring follow-up on action items, and driving strategic decisions based on review findings to improve the QMS.
• Facilitate quality improvement initiatives such as Kaizen , Six Sigma , and other lean methodologies.
• Lead cross-functional teams to identify inefficiencies, improve processes, and reduce waste.
• Benchmark performance against industry standards and implement best practices to enhance quality and efficiency.
• Map out core business processes and identify quality-critical steps to ensure process integrity and product compliance.
• Provide regular reports on quality metrics, audit findings, non-conformances, and improvement initiatives to senior leadership.
• Advise senior management on quality risks, opportunities, and strategic quality planning.
• Support data-driven decision-making by analyzing trends, metrics, and root cause data.
• Conduct training sessions on QMS principles, procedures, and tools to ensure company-wide understanding and compliance.
• Conduct monthly internal audits to ensure all areas controlled by the QMS are in compliance with the applicable standard.
• Promote a quality-focused culture through internal communications, workshops, and employee engagement.
• Assign and oversee quality roles and responsibilities across departments to ensure accountability and alignment.

Position Requirements

• Bachelor’s degree in Engineering, Quality Management, or a related technical field.
• Minimum 5 years of experience in quality management within the aerospace and/or defense industry.
• In-depth knowledge of ISO 9001, AS9100 & NADCAP standards and certification processes.
• Proven experience with quality improvement tools such as Six Sigma, FMEA, Root Cause Analysis, and SPC.
• Strong leadership, communication, and project management skills.
• Experience with internal and external audits, including customer and regulatory audits.
• Proficiency in quality software systems and data analysis tools.

Preferred Qualifications:

• Six Sigma Green or Black Belt certification.
• Experience with NADCAP, ITAR, or other aerospace/defense compliance programs.
• Familiarity with ERP and QMS software platforms

Equal Pay Act Statement

We aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what’ they accomplish, but also on ‘how’ they reflect ITT’s values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.

Equal Pay Act Range

Annual Salary Range is $122,900 to $183,300, plus benefits & incentive plan.