Hotel Night Auditor
Four Points By Sheraton
Benefits:
Employee discounts
Paid time off
Position Summary
The Night Auditor is responsible for overseeing front desk operations during overnight hours while ensuring excellent guest service, accurate financial reporting, and hotel security. This position combines customer service responsibilities with accounting and administrative duties to support smooth hotel operations during the night shift.
Key Responsibilities
Greet and assist guests with check-ins, check-outs, reservations, and general inquiries
Provide exceptional customer service and resolve guest concerns professionally
Process payments, room charges, refunds, and other financial transactions accurately
Perform nightly accounting audits and reconcile daily financial reports
Balance cash drawers, credit card transactions, and revenue reports
Prepare end-of-day reports for management
Answer phone calls and respond to guest requests promptly
Monitor hotel security and ensure guest safety during overnight hours
Coordinate with housekeeping and maintenance teams as needed
Maintain a clean, organized, and professional front desk area
Ensure compliance with hotel policies and procedures
Qualifications
High school diploma or equivalent required
Previous hotel, hospitality, customer service, or accounting experience preferred
Strong communication and interpersonal skills
Basic math and computer skills
Ability to multitask and work independently
Attention to detail and strong organizational abilities
Experience with hotel management software is a plus
Availability to work overnight shifts, weekends, and holidays
Physical Requirements
Ability to stand or sit for extended periods
Ability to lift up to 25 pounds occasionally
Comfortable working overnight hours in a fast-paced environment
Work Schedule
Overnight shifts, typically between 11:00 PM and 7:00 AM
Weekend and holiday availability required
Compensation & Benefits
Competitive hourly wage
Employee discounts on hotel stays
Paid time off and holiday pay
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