Housekeeping Supervisor

Job Description

Job Description

The Study at University of Chicago  is currently seeking a highly organized and meticulous  Housekeeping Supervisor to supervise and mentor our Housekeeping team members. This position is responsible for the day-to-day operations of our room, laundry, and public areas operations. In partnership with the Housekeeping Manager, ensure that we deliver a comfortable and clean guest experience and align with Study brand standards.
Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.

Pay rate: $27/HR

Responsibilities

• Be an integral part of housekeeping operations, including supervising room attendants’ boards, inspecting all public areas, managing the in-house laundry team, maintaining proper inventory levels, and responding to guest inquiries. Be able to clean guest rooms when needed.
• Inspect all areas of responsibility daily, maintaining the highest standards of quality. This includes public areas, guest rooms, storage areas, restrooms, and linen areas.
• Supervise, mentor, and engage all housekeeping team members, set clear expectations, and establish accountability in a team setting.
• Create and support a positive working environment that promotes curiosity, teamwork, and growth.
• Utilize industry best practices to maintain the highest quality standards in training, performance, and procedures.
• Implement cleaning and preventative maintenance programs to ensure the appearance and longevity of all furniture, fixtures, and equipment.
• Provide the highest and most efficient level of hospitality service expected by our guests.
• Train and develop staff to be personable and professional in all settings, and provide a thoughtful guest experience.
• Review department schedules, ensure the property is staffed sufficiently to handle anticipated business, and assist where needed.
• Work with all departments to meet their housekeeping needs.
• Address guest concerns, listen, and extend assistance to resolve matters and deliver a thoughtful and enjoyable guest experience.
• Resolve complaints in person, by phone, or in writing.
• Develop relationships with returning guests and group contacts. $28.00 per hour, DOE

Responsibilities

• Perform other duties as required and assigned. The statements above may not be inclusive of every task needed to achieve results.
• Open and close the housekeeping department by preparing room attendants’ daily assigned boards.
• Ensure all team members are in uniform and wearing proper shoes

Fundamentals

• Education: High school diploma or general education degree (GED).
• Experience: Two (2) or more years of housekeeping experience in a full-service hotel.
• Currently employed in a hospitality role.
• Industry experience strongly desired.
• Ability to maintain a friendly, cheerful, and courteous demeanor at all times.
• Ability to positively communicate and interact with all hotel departments.
• Strong proficiency with Microsoft Excel, Word, and Outlook.
• Excellent verbal and written interpersonal communication skills.
• Strong organizational skills, including follow-up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
• Flexibility to work any shift, including evenings, weekends, and holidays.
• Proficiency in English required.
• Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs.
• Ability to sit, stand, and walk in intervals for a full 8+ hour shift, indoors with a thematically climate-controlled workstation and for outdoor rounds.
• Ability to make property rounds in all non-extreme weather conditions.
• Study Hotels is a drug free workplace. Pre-employment drug test and background check required.

Other: 

• Must be at least 18 years of age.
• Copy of DD214, if Veteran status.

About Us
The Study at University of Chicago, the third property of the Study Hotels brand, is located on the Midway Plaisance in Chicago, Illinois.
The 167-room hotel features a full array of suites, including our signature Study accommodations, a 100-seat Restaurant/Gastropub, 4,700 SF of banquet/meeting space including a 2,500 SF Winter Garden, specifically designed for social events, a state-of-the-art fitness center. The hotel offers discovery and connection areas for purposeful guest interaction, including active gallery space, cultural programming, and unique touches such as custom writing desks complete with postcards to encourage guests to connect with family and friends - postage free. Guest rooms and public spaces are filled with natural light with a bright, uplifting palette of textures and natural materials, reflective of contemporary residential living.
The Study: 
Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.

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