Intake Specialist - Patient Registration

Description Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well‑being of the communities we serve across North Carolina. Summary: This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets for process accuracy and timeliness. Responsibilities Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Schedules all new and follow‑up patient appointments as required. Attempts to reschedule cancellations whenever possible and communicates cancellations to provider as necessary. Completes and documents all governmental, regulatory, financial, and contractual forms in accordance with procedure. Ensures documents are scanned, saved to the correct location, and are legible. Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients. Meets departmental target for upfront collections to include deposits, estimated amounts due, co‑pays, and/or prior balances. Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Uses system work queues daily as part of the registration process to minimize errors. Education Requirements High School Diploma or GED Licensure/Certification Requirements None specified. Professional Experience Requirements Require two (2) years of customer service and/or clerical experience Knowledge/Skills/Abilities Requirements None specified. Job Details Legal Employer: NCHEALTH Entity: Johnston Health Organization Unit: Patient Registration Work Type: Per Diem Standard Hours Per Week: 8.00 Salary Range: $18.84 - $26.77 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Rotating Location of Job: US:NC:Smithfield Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully‑owned subsidiary of UNC Health Care System. This is not a State employed position. EEO Statement Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email View email address on click.appcast.io if you need a reasonable accommodation to search and/or to apply for a career opportunity. #J-18808-Ljbffr UNC REX Healthcare