IT Operations Technician
Life Inc
Position Title: IT Operations Technician Benefits
- Competitive pay
- Medical insurance
- Paid time off
- Retirement plan
- Longevity bonus (paid annually on hire date)
- Mileage reimbursement for travel using a personal vehicle
- Provide telephone, remote desktop, and onsite support to users and facilities.
- Open work order tickets, document issues, and resolve problems promptly.
- Install network cabling from jack to patch panel when necessary.
- Install and configure routers, switches, printers, cameras, and other network devices.
- Set up and configure wireless devices, access points, security cameras, and time clocks.
- Perform system upgrades and maintenance.
- Prepare new computing devices with Windows and required software.
- Manage Active Directory users and computers.
- Establish and maintain user email accounts; provide training and support.
- Repair computing devices and network hardware.
- Remove viruses, malware, and other security threats.
- Maintain user accounts, profiles, file sharing, access privileges, and security settings.
- Install and configure new technologies as needed.
- Deploy and replace computing and mobile devices as part of life-cycle management.
- Recommend equipment replacements to management.
- Set up, maintain, and repair facility camera security systems.
- Create and maintain documentation for IT systems and devices.
- Travel to facilities when remote access is unavailable (rarely requires overnight travel).
- Participate in training as needed for the right candidate.
- High school diploma plus two years of education or equivalent work experience in Information Technology or a related field.
- Working knowledge of computing practices, hardware, networking, and email systems.
- Ability to read, analyze, and interpret instructions, policy manuals, and regulations.
- Valid North Carolina driver's license and proof of liability insurance.
- Reliable transportation and ability to travel locally as needed, normally no more than 2-3 days a week.
- The need for overnight travel is seldom required.
- Ability to lift up to 30 pounds.
- Strong visual acuity and attention to detail.
- Demonstrated aptitude, curiosity, and problem-solving skills for troubleshooting computers, mobile devices, and networks.
- Excellent teamwork, oral, and written communication skills.
- Physical ability to perform job duties, including sitting, walking, standing, reaching, climbing ladders, balancing, stooping, kneeling, crouching, or crawling as needed.
- Must be authorized to work in the United States.
- Strong organizational skills with the ability to prioritize and manage tasks effectively.
- Availability during off-hours when necessary to perform system changes.
- This is a full-time, onsite position (40 hours per week).
Vacancy posted 1 day ago
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