Supervisor Gift Processing

Full-time

Allina Health System

Minneapolis, MN

: Department: 16001504 AH Foundation Operations Shift: Day (United States of America) Hours: 40 Contract: Non-Union Weekend Rotation: None Job Profile Summary: Provides strategic direction to develop and lead a consistent, highly innovative gift processing and customer service team for a dynamic system-wide philanthropy team. Oversees the operations and implementation of all aspects of gift processing and related data management including analysis and process improvements. Leads with a customer/donor centered focus to provide best in class donor/customer service. :
Principle Responsibilities
Gift Processing Management.
Develops policies, procedures and practices related to gift entry and acknowledgement.
Oversees donation and gift management.
Collaborates with other departments across the system that may interconnect with the gift process.
Seen as the overall process SME.
Problem Resolution.
Provides excellent customer service to donors, foundation, finance, tax and other areas across the system.
Troubleshoots highly complex issues and serves as a resource in content, processes and procedures associated with their specific role.
Reporting.
Prepares reports for analysis and identify performance trends.
Ensures accurate records are maintained in database.
Manage and develop staff.
Manages the performance of staff including coaching, recognizing and delivering annual performance reviews.
Coordinates with recruitment in selecting and retaining qualified candidates.
Trains and orients new staff.
Other duties as assigned.
Job Requirements
Associate's or Vocational degree Business non-profit or related field required
Bachelor's degree Business non-profit or related field preferred
5 to 7 years of relevant philanthropy experience required
Physical Demands Sedentary: Lifting weight Up to 10 lbs. occasionally, negligible weight frequently
Additional :
Hybrid Position with approx. 60% Remote
Experience working with Raisers Edge or Equivalent Data Base a Plus
Experience with Luminate a plus
Gift Processing Experience preferred
Ability to work independently, self-starter
Management experience a plus
Experience Working with a Finance Department a Plus
Previous Gift Processing experience a Plus
Typical work week is M-F, 8 Hours (M-F 8 Hour Shifts)
Office location is based at the Allina Commons, Minneapolis

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Vacancy posted 1 day ago

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