Service Advisor

Multiple Locations — Choose your preferred location when applying

You don't have to turn every conversation into a sales pitch.

You do need to know how to listen, communicate value, ask for the business and take care of the customer.

At BFL, the Service Advisor connects the customer to the shop. You answer the phone. You understand what the customer needs. You communicate inspection findings. You build estimates. You present recommendations. You follow up.

And you help turn great technicians and available bays into a productive store.

Customers need someone they can trust. The shop needs someone who can communicate.

Up to 10% Commission

No Commission Cap

Your earning potential grows with your performance.

Customer Trust

• Honest, transparent communication
• Follow through on every promise

The Close

• Build value before price
• Help customers make informed decisions

The Relationship

Every interaction matters.

• Customers return because of you
• Build loyalty through consistency
• Turn first-timers into regulars

Trustworthy

Communicative

Organized

Accountable

Why this role matters

The technician can find it. The shop can fix it. But somebody has to communicate it.

You're the connection between the customer and the shop.

You turn conversations into decisions.

You help customers understand what their vehicle needs, why it matters and what their options are.

You keep technicians informed.

You keep customers informed.

And yes — you sell.

Not by pressuring people into things they don't need.

By confidently presenting legitimate recommendations, explaining value and asking for the business.

This is a sales and customer-service position.

Customer trust matters.

Communication matters.

Organization matters.

And production matters.

Great service advisors help customers say yes to repairs their vehicles actually need.

What you'll own

This role is bigger than the counter.

Customer Communication

• Answer incoming calls professionally
• Greet customers confidently
• Listen to customer concerns
• Ask the right questions
• Keep customers updated throughout the repair
• Follow up when needed
• Explain repair and maintenance recommendations
• Communicate value — not just price
• Ask for the business
• Offer available financing when appropriate
• Follow up on declined work
  • Communicate with technicians
  • Know the status of every vehicle
  • Help prioritize workflow
  • Coordinate approvals and additional work
  • Keep jobs moving
  • Help get completed vehicles back to customers

Customer Experience

• Set realistic expectations
• Do what you say you're going to do