Front Office Assistant, Sr / DHI - New Tampa

Front Office Assistant Sr.The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.Financial & Retirement – Up to 5% employer match on retirement contributions.Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.ResponsibilitiesWhat You Will DoAdheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.Performs word processing and spreadsheet data.Performs charge entry and cash handling.Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.Maintains compliance with all Orlando Health policies and procedures.Participates in Quality Assurance and Quality Indicator activities as assigned.Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies.Maintains a clean, safe and organized office.Act as a Liaison to assist office billing service as requested.QualificationsQualificationsHigh School graduate or equivalent.Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.Knowledge of ICD & CPT.Two (2) years' experience in a medical office environment.