Property Operations Trainer

Job Description

Job Description

About Us

"Inspired by Spaces, Empowered by People." At Enclave, we don't just build structures; we cultivate environments where our partners, team members, and communities flourish. Our very name reflects our essence - creating distinct spaces that inspires growth and success. As a unified real estate investment firm, Enclave brings together exceptional development, construction, and property management expertise to specialize in multifamily, industrial, and commercial developments across the Midwest and Mountain West.

Our Growth Story: Since our founding in 2011, we've expanded to over 250 team members, completing more than 150 projects and managing assets exceeding $1.75 billion. Our rapid growth is a testament to the innovative and collaborative spirit that drives everything we do. For six consecutive years, Enclave has been recognized as one of the 50 Best Places to Work. This accolade reflects our commitment to fostering an environment where everyone feels valued, supported, and inspired to excel.

Onboarding Training and Execution:

• Lead structured onboarding training for new leasing and maintenance team members
• Ensure consistent onboarding experience across all properties and roles
• Partner with Regional and Community Managers to support onboarding readiness and execution
• Maintain onboarding schedules, materials, and completion tracking.

Tactical Training Development and Delivery:

• Develop and execute training for operational processes, including leasing workflows, maintenance procedures, and system usage
• Support rollout of new processes, system updates, and operational changes through targeted training initiatives
• Create clear, practical training materials that align with Standards of Excellence and real-world application
• Deliver training through in-person, virtual, and self-paced formats.

Process Implementation Support:

• Act as a key partner in implementing new or updated operational processes across the portfolio
• Translate process changes into structured training programs and supporting materials
• Ensure teams understand not just the “how” but the “why” behind process changes
• Reinforce adoption through follow-up training and support.

Training Validation and Competency Testing:

• Develop and administer assessments to validate training comprehension and competency
• Track and report on training completion, testing results, and knowledge gaps
• Ensure all required training is completed and documented accurately
• Hold teams accountable to training expectations in partnership with operations leadership.

Refresher and Annual Training:

• Develop and deliver ongoing refresher training to reinforce standards and address recurring gaps
• Manage required annual training programs for operational compliance and consistency
• Continuously evaluate training needs based on performance trends and audit results.

Performance Monitoring and Continuous Improvement:

• Analyze training outcomes, audit results, and operational performance to identify improvement opportunities
• Adjust training content and delivery methods based on effectiveness and feedback
• Partner with BPO and Operations to continuously improve process clarity and training impact.

Operational Alignment and Collaboration:

• Partner closely with the Director of Operations, Regional Support Manager, and field leadership
• Align training priorities with operational needs and business initiatives
• Serve as a bridge between process development and field execution

General Responsibilities

• Perform other duties as assigned
• Maintain organization and documentation of all training materials and records
• Demonstrate punctual and regular attendance
• Support a culture of accountability, consistency, and operational excellence

• Have 3–5+ years of experience in training, property management, sales, operations, or a related field, with a bachelor's degree in business, education, or a similar discipline preferred.
• Are passionate about developing and delivering engaging, structured training programs that drive employee success and operational consistency.
• Possess strong facilitation skills and can confidently train and coach individuals across a variety of learning formats and experience levels.
• Have a solid understanding of property management operations, sales processes, or multi-site business environments and can translate complex workflows into practical, easy-to-understand training.
• Thrive in a fast-paced environment and can effectively balance multiple priorities while maintaining a high level of organization and follow-through.
• Hold themselves and others accountable to high standards and are committed to ensuring training completion, knowledge retention, and competency development.
• Leverage data, assessments, and feedback to measure training effectiveness, identify trends, and continuously improve learning outcomes.
• Communicate clearly and professionally with team members at all levels of the organization and build credibility through expertise, consistency, and collaboration.
• Are adaptable problem-solvers who proactively identify knowledge gaps, recommend solutions, and adjust quickly to changing business needs.
• Have experience with AppFolio or similar property management software platforms and are comfortable learning and training others on new systems and processes.
• Enjoy building relationships, influencing positive change, and supporting the growth and development of teams across multiple locations.

When you become part of Enclave, you join a team of trailblazers in the real estate, construction, and property management industry. Our collaborative and fun-loving culture encourages you to thrive both professionally and personally. Our Core Values define what we say and do.

• Care For Each Other: We value people for who they are and take pride in our relationships with team members, clients, and partners
• Do The Honorable Thing: We are committed to upholding the highest standards in our words and actions.
• Be Empowered: We encourage true autonomy, which results in team members who are remarkably inspired and high-performing.
• Promote Innovation: We constantly reach further and don't accept the status quo to bring the best service and product to the marketplace.

Our salary ranges are established based on a combination of market data, internal equity, and the unique characteristics of our organization such as our size, revenue, and industry. Within the range, individual pay is determined by multiple factors including job-related skills, experience, and relevant education or training.

At Enclave, we’re proud to offer a comprehensive benefits package that supports your personal well-being, professional growth, and financial future.

Financial Wellbeing

• Competitive pay with ongoing performance review
• Role specific bonus potential and/or commission programs
• 401(k) with company match
• Various supplemental insurance options
• Employee referral program

Health & Wellness

• Medical, dental & vision plans
• Company-paid life & disability insurance
• Health Savings Accounts (HSA) with employer contribution
• Dependent Care Flexible Spending Accounts (FSA)
• Mental health resources & employee assistance programs
• Paid bereavement & parental leave program
• Paid Time Off (PTO) plans, paid holiday and volunteer programs

Career & Culture

• Tuition reimbursement and leadership development opportunities
• Team-building and community engagement opportunities
• Employee recognition programs
• Supportive, values-driven work environment
• Regular team member feedback surveys to drive workplace improvements

At Enclave, we build more than spaces—we build rewarding careers. Join a team where your growth is supported, your contributions are valued, and your future is invested in.

Enclave provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Enclave does not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Talent Acquisition Team.