HVAC Service Technician

Job Description

Job Description

We're currently seeking skilled HVAC Service Technicians to join our tight-knit family. at A to Z. As a Service Tech on our team, you'll have the opportunity to showcase your expertise, tackle exciting projects, and make a real difference in the lives of our customers. From servicing systems to diagnosing and fixing issues and everything in between, you'll be at the forefront of delivering top-notch HVAC services that our customers can rely on.

Pay: $20.00 - $45.00 per hour

As a Service Technician at A to Z, you will play a pivotal role in our mission to provide unparalleled solutions that prioritize the well-being and satisfaction of our customers. Your technical expertise, dedication to excellence, and customer-centric approach will contribute to our commitment to delivering exceptional residential services.

We don't just offer jobs—we build careers. Here’s why you’ll love being part of our team:

Industry-Leading Compensation : We believe in rewarding excellence.

Fully Stocked Warehouse & Parts Runners : We ensure you have the tools and support you need to excel, with a fully stocked warehouse and parts runners at your service.

New Clean Fully Stocked Truck : Drive in style with a new, clean, fully stocked truck that’s ready for any job.

Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered.

Paid Time Off Starting Day 1! We believe in the importance of rest and relaxation, so you start earning paid time off from your first day.

401(k) Plan with Company Match: Secure your future with our competitive 401(k) plan, including a generous company match.

Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents.

Tool and Boot Allowance: We provide a tool and boot allowance so you have the best tools to get the job done.

Training and Development Opportunities : We’re committed to your professional growth with training through our Service Professionals Academy and Resource Center!

Yearly Performance Reviews : We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work.

In this role, you'll be responsible for :

·         Providing clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintaining customer satisfaction rate through post-service surveys and feedback. Striving to exceed customer expectations and resolve any concerns promptly.

·         Effectively diagnosing and repairing malfunctioning a/c systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, as well as other HVAC equipment recommending appropriate solutions and discussing options with customers.

·         Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.

·         Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.

·         Responding to service requests within Sila's defined time frame. Timely response ensures customer comfort and builds trust.

·         Completing annual maintenance of heating and air conditioning systems.

·         Participating as a member of our on-call rotation schedule for emergency service requests.

·         Identifying opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.

·         Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.

·         Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.

·         Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.

Required Skills and Abilities:

·         Prior heating and/or cooling experience in a residential capacity preferred

·         Service Titan experience preferred

·         Experience upselling additional services as well as selling replacement options when applicable.

·         Ability to prioritize tasks and communicate with customers.

·         Demonstrated excellent communication conflict resolution and interpersonal skills.

·         Demonstrated ability to work as an effective team member and pitch in as needed.

·         Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required.

·         Must be able to work on a ladder.

·         Must be able to lift 50 pounds.

Job Type: Full-time

Benefits:

401(k)

401(k) 2% match

401(k) matching

Company truck

Dental insurance

Employee assistance program

Employee discount

Fuel card

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Professional development assistance

Referral program

Tools provided

Vision insurance

Schedule:

Monday to Friday

Overtime

Weekends as needed

Supplemental Pay:

Bonus opportunities

Commission pay

Overtime pay

Experience:

Residential HVAC Service: 2 years (Required)

Service Titan software: 1 year (Preferred)

License/Certification:

EPA Certification (Required)

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.