Restoration Job File Coordinator

Restoration Job Coordinator

SERVPRO Team McCabe is hiring a Restoration Job Coordinator. Do you love helping people through difficult situations? Then, don't miss your chance to join our Franchise. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened"! We are seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

Primary Responsibilities

• Monitor job file status and WIP's
• Monitor and ensure client requirements are followed
• Review and validate initial documentation
• Create preliminary estimates and prepare job file reports
• Maintain internal and external communications
• Complete and review job file documentation for final upload and the audit process
• Perform job close-out
• Assist other departments, as needed
• Manage Tech scheduling
• After-hours on call phone rotation participation

Position Requirements

• 2+ year(s) of administrative or office-related experience
• Outstanding written and verbal communication skills, including proper pronunciation and grammar.
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Google Workspace
• Ability to learn new software, including Xactimate and proprietary software
• Experience with writing estimates, job file processes, and quality assurance a plus
• Experience in service industry environment a plus
• Ability to successfully complete a background check subject to applicable law
• Hours 7:30am-4:30pm M-F, flexible to work overtime when required
• Job Type: Full-time Compensation: $22.00 - $28.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.