Ground Service Agent

Company Horizon Air

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Role Summary

The Ground Service Agent works in a fast-paced environment performing activities related to working on the airport ramp and keeping flights running smoothly and safely.

Key Duties

• Load and offload luggage and cargo, transporting to various airport locations.

• Distribute all paperwork to flight crews including fuel slips, load plans, cargo manifests and flight releases.

• Marshals and pushes back aircraft.

• Prepares weight and balance forms and ensures load integrity by inputting accurate commodity codes and weights into a data entry system.

• Service aircraft as necessary to include lavatory, potable water, aircraft grooming, deicing and security searches.

• Operates and/or drives multiple types of equipment, such as belt-loaders, tugs, air-start units, bag carts, lavatory carts and deice trucks.

• Execute aircraft tow operations if required.

• Performs other duties as assigned.

Day in the Life

For a preview of a day in the life of a Horizon Ground Service Agent, view the video below.

If you are unable to view the videoclick here.

Job-Specific Experience, Education & Skills

Required

• Strong written and verbal communication skills.

• Ability to juggle multiple tasks in a fast-paced environment.

• Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia.

• Ability to consistently lift 50 pounds.

• Must be able to stand for long periods of time.

• Must be able to bend, stoop, squat, reach and grasp.

• Ability to perform basic mathematics.

• Ability to work a flexible schedule including nights, weekends and holidays.

• Ability to participate in paid training?that may require overnight travel.??

• Ability to obtain USPS Mail Handling Certification.

• Ability to obtain airport security clearance.

• Ability to communicate in English, high school diploma or equivalent, minimum age of 18, and authorization to work in the U.S.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Starting Rate

USD $19.92/Hr.

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air

• Comprehensive well-being programs including medical, dental and vision benefits

• Generous 401k match program

• Annual bonus plans

• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Airport SIDA Badge Requirements

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review theSIDA Badge Requirementsdocument for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Regulatory Information

Equal Employment Opportunity Policy Statement

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA"). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

To implement this policy, we will:

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;

(2) Ensure that employment decisions are based only on valid job requirements; and

(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.

Government Contractor & Department of Transportation (DOT) Regulations

Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

Apply by 7:00 PM Pacific Time on

7/6/2026

FLSA Status Non-Exempt
Employment Type Full-Time
Regular/Temporary Regular
Location Santa Rosa, CA - Airport
A: Y - T1
Job Locations USA-CA-Santa Rosa
Requisition ID 2026-18984
Category Airports & Warehouse