Call Center Representative

Job Description

Job Description

Join our team as a Call Center Representative and become the driving force behind our dealership's success. At Grote Automotive, Inc., we're on a mission to revolutionize the car-buying experience by putting fun back into the process and fostering lifelong customer relationships. As part of our Business Development Center, you'll be pivotal in connecting with potential buyers, scheduling appointments, and guiding customers through their car-buying journey. Your role is all about building those crucial relationships that turn inquiries into sales, ensuring no opportunity is missed.

We're looking for someone who thrives in a fast-paced environment and can keep their cool even when the going gets tough. You'll need to have strong communication skills, a self-motivated attitude, and the ability to sound genuine and engaging. Here, every appointment you set moves our dealership forward, and every interaction is an opportunity to make a lasting impact. We offer competitive pay based on your experience, and you'll be part of a supportive, energetic team that celebrates every win, big or small. If you're ready to help customers find their perfect car while enjoying a dynamic and rewarding work culture, we'd love to hear from you.

$17 - $19 yearly

• Promptly respond to all incoming internet leads, phone calls, and inquiries (speed matters—customers are usually shopping multiple dealerships at once)
• Make consistent outbound calls, texts, and emails to engage potential customers and generate appointments
• Schedule and confirm appointments for the sales team, ensuring customers actually show up (the real challenge)
• Follow up with customers who have inquired, visited, or ghosted—sometimes more than once, and always professionally
• Build rapport quickly and create a positive first impression of the dealership (you are the first voice they hear)
• Accurately log all customer interactions, notes, and updates in the CRM (if it’s not in the CRM, it didn’t happen)
• Work closely with the sales team to ensure a smooth handoff from online interest to in-store experience
• Handle objections, questions, and the occasional “I’m just looking” with confidence and professionalism
• Maintain a high level of energy and consistency, even during high-volume call periods or slower response days
• Continuously improve communication strategies to increase engagement, appointment set rates, and show rates
• Represent the dealership brand in a friendly, helpful, and professional manner across all communication channels

• US Work Authorization
• 18 years or older
• Customer Service Experience
• Basic Computer Skills
• Excellent verbal and written communication skills
• Ability to understand customer needs and provide solutions
• Strong customer relationship management skills
• Knowledge of the automotive industry and being bilingual (English/Spanish) is a plus
• Familiarity with CRM tools like Promax or similar is a plus
• This is an in-person position only; no remote positions offered

What You Bring

• Experience in customer service, sales, or lead generation (preferred, but not required — we’ll train the right person!)
• Familiarity with CRM tools like Promax or similar is a plus
• Dependability is a must! Regular and reliable attendance is essential for success in this role
• Detail-oriented with a strong focus on people and goal achievement
• Demonstrates a consistently positive attitude and enthusiasm in the workplace
• Confident , outgoing, and persistent, with the ability to adapt to challenges
• Strong problem-solving skills and the ability to manage multiple tasks effectively
• Self-motivated and capable of working independently while meeting deadlines
• A collaborative team player who is open to constructive feedback and demonstrates a willingness to learn and grow

At Grote Automotive, we’re committed to putting the fun back in car buying. We believe purchasing and servicing a vehicle should be, stress-free and centered around exceptional customer care. From sales to service, our team works together to create a positive experience for every customer who walks through our doors. We pride ourselves on a fast-paced, supportive environment where employees are valued, growth is encouraged, and great service always comes first.