Director EMS Program Operations

Director, EMS Program OperationsThe Director, EMS Program Operations provides strategic and operational leadership for Harris Health's EMS program, developing multiyear strategies that align transportation services with organizational priorities and patient care needs. This role oversees nonclinical EMS operations, system performance, and resource planning, using data and analytics to optimize workflows, improve efficiency, and guide decision making. Serving as the primary liaison with internal leaders, public safety partners, and community agencies, the Director ensures seamless coordination across the EMS continuum. Through strong people leadership and a focus on innovation and continuous improvement, the role advances a high performing, accountable, and integrated EMS system.Minimum Qualifications:Degrees: Bachelor's degree in healthcare administration, Business Administration, Public Health, Operations Management, or related fieldMaster's degree in healthcare administration, Business Administration, Public Health, Operations Management, or related field preferredLicense & Certifications: Six Sigma Green Belt LSSGB (Or) Six Sigma Black Belt LSSBB. To be obtained within 2 years of hireWork Experience: Seven (7) Years Work Experience in a healthcare environment, including complex patient/program operations; including 2 years in EMS, transport operations, emergency management, or safety-sensitive programs preferredManagement Experience: Five (5) Years of Management Experience in a Management or Supervisory role or providing leadership experienceLanguage Skills: Bilingual PreferredCommunication Skills: Above Average Verbal Communication (Heavy Public Contact) Exceptional Verbal (Public Speaking)Writing/Correspondence Writing/Reports Proficiencies: MS Excel MS PowerPoint MS Word Personal ComputerJob Attributes Knowledge/Skills/Abilities:Analytical AbilitiesMathematicsMedical Terminology KnowledgeWork Schedule: Flexible Holidays On-Call Travel WeekendsOther Requirements:A. Strategic thinker with attention to detail and problem-solving skillsB.Demonstrated success executing strategic initiativesC.Organized and can manage multiple complex initiatives simultaneouslyD.Strong relationship builder with experience in leading diverse work teams internally and externallyE.Experience with high-level decision makingF.Strong written and oral communication skillsG.Strong presentation skills with ability to successfully communicate complex business information to leadership and other stakeholdersH.Knowledge of all components of healthcare business functions (Operations, Strategy, Finance, IT, etc.)I. Skills influencing people without having direct reporting relationshipsJ.Excellent organizational skillsK.Ability to deal with all levels of staff within Harris Health and senior leadershipL.Ability to deal with conflicting points of view and to effect creative and responsive solutions Harris Health System