Director, IT Portfolio Management & Shared Services

Become a part of our caring community. The Director, IT Portfolio Management collaborates with the business portfolio team to align the IT portfolio and demand. The Director, IT Portfolio Management requires an in-depth understanding of how organization capabilities interrelate across the function or segment. This role will be a critical partner to our Segment CIOs, responsible for cross‑functional leadership, collaboration, communication, and management of the business of running CWHM. To achieve our strategies, we must deliver on our strategic portfolio, improve operations, modernize our technology stack, improve our security posture, advance our operating and organizational maturity, and develop, diversify, and grow our talent base. This role will provide direct oversight of the following services as a shared service across the organization: IT Strategy Advancement IT Portfolio Management and Lean Business Case Analysis and Development Financial Management Communications and Change Management Operations Support and Metrics Talent Strategy and Management, including Operating Model and Resourcing Agile Coaching The Shared Services team, led by the Director, IT Portfolio Management & Shared Services, will support shared services initiatives. These initiatives will be executed across Pharmacy, Primary Care, Home Solutions, the Office of the Chief Medical Officer, and Integrated Health. The Director and team will provide more limited support to Humana Military IT as needed. IT Portfolio Management & Lean Business Case Analysis and Development Lead a team responsible for executing the Portfolio Management function with appropriate processes, tools, and team to deliver across all represented segments in the IT portfolio. Work directly with the Segment CIOs to support the execution of their strategies. Execute the IT Prioritization process, including creating and modifying initiatives and partnering with business to create proformas and lean business cases. Ensure continuous alignment of project investments and initiatives with business strategy based on changing functional needs, resource capacity constraints, risk exposure, and interdependencies. Organize and prioritize initiatives and programs based on IT strategy, strategic roadmap, available and prioritized budgets, and allocate the appropriate financial and organizational support to support those goals. Support IT leaders and application owners with appropriate information to understand Total Cost of Ownership (TCO), including how prioritized work impacts TCO. Support Agile transformation by partnering with segments to implement Agile best practices, including Lean Portfolio Management. Financial Management Oversee planning, budgeting, and tracking processes, working with IT Finance to ensure we achieve our objectives. Partner with IT Finance to analyze trends and performance against plan, monitor to identify and remediate the cause of any unexpected variances. Develop and continually improve budgeting, financial projections, and operating forecast. Provide ad‑hoc segment performance reporting and analysis. Work with IT Finance to present the monthly and quarterly financial reports. Oversee the approval process for all position additions and changes in concert with the SVP/CIO and Segment CIOs. IT Strategy Advancement Support the development and execution of IT strategy and annual planning processes, ensuring alignment with business objectives. Define objectives, frameworks, and metrics for the IT strategic planning process and establish ownership and timelines for key planning steps. Prepare regular updates and reports for leadership reviews and strategic planning meetings. Collaborate with IT leaders and architects on technology roadmaps. Communications and Change Management Develop and execute communications strategy to support IT leadership teams and associates in achieving priorities. Support the SVP/CIO in the management, orchestration, facilitation, and follow‑up for all departmental meetings including weekly tactical, monthly strategic, extended leadership, all‑hands, quarterly off‑site and other key operating meetings. Offer organizational change management guidance and tools to support stakeholders within CWHM as they lead and experience change. Operations Support and Metrics Drive operational maturity by capturing and sharing key data and insights in operational dashboards that include all key metrics. Create cadence and artifacts needed to support Tech Committee, IT operations reviews, monthly business reviews, and other operational reviews. Contribute to the design, rollout, and maintenance of operational dashboards and key performance metrics, providing actionable insights for IT leaders. Ensure that Segment CIOs are prepared with the information they need to maintain effective operations. Talent Strategy and Management Work with the SVP/CIO and Segment CIOs to create, update and refine operating models. Advance labor strategy: ensure consistent models for managing resourcing demand and capacity aligned to annual budget and key measures. Oversee all talent development, recruiting and internship initiatives in partnership with the IT Leadership team and HR. Enhance the associate experience encompassing all aspects of culture – including engagement, well‑being, inclusion, and diversity – in partnership with HR and the Diversity, Equity, and Inclusion team. Required Qualifications Bachelor's Degree 8 or more years of technical experience 5 or more years of management experience Ability to manage multiple tasks and deadlines with attention to detail Ability to communicate effectively and deliver presentations to senior leaders Advanced experience leading special projects and producing metrics, measurements and trend reports Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications Masters or other advanced degree Solid understanding of operations, technology, communications and processes Six Sigma certification PMP certification Demonstrated ability to run large‑scale, highly visible programs with responsibility for multiple project teams Additional Information Work‑At‑Home Requirements: Must have the ability to provide a high‑speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense. A minimum standard speed for optimal performance of 25Mbps download×10Mbps upload is required. Satellite and wireless internet service is NOT allowed for this role. A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Work at Home Requirements: To ensure home or hybrid home/office employees’ ability to work effectively, the self‑provided internet service must meet the criteria: at minimum, a download speed of 25Mbps and an upload speed of 10Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Travel While this is a remote position, occasional travel to Humana’s offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full‑time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job‑related skills, knowledge, experience, education, certifications, etc. $172,200 - $236,900 per year. This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offer competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities. About us Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com . Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. #J-18808-Ljbffr Humana Inc