Account Manager (Middle Market - New England)

Account Manager

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Account Manager provides proactive account management and development of strong relationships, specifically by supporting the Account Executive for existing customers within the Middle Market segment. The Account Manager is the resident plan of benefits, account set-up, plan sponsor reporting, and operations expert.

Job Duties

• Identifies constituent-specific service issues, identifies solutions, and may lead resolution of issues working with other areas.
• Provides constituents with Aetna policy, plan design, and benefit changes & network updates, including analysis of impact.
• Collaborates with account management team to achieve growth/renewal objectives; may assist in preparation and delivery of renewal packages.
• May assist in constituent training on product and policy questions.
• May take initial calls for direct sales requests and forward requests to appropriate sales staff.
• Develops and executes customer service strategy.
• Identifies customer specific service issues, identifies solutions, and leads resolution of issues, working with other areas to implement.
• Responds to customers' requests for network analysis, benefit plan design changes, and benefit questions and clarifications.
• Collaborates with Account Management team to achieve growth/renewal objectives; assists in preparation and delivery or renewal packages.
• Manages all plan administration activities, including installation, plan setup, eligibility, billing and drafting by working proactively with support areas.

Required Qualifications

• 2-5 years of experience in an account management environment, specifically working with client relationships.
• Must be located in Connecticut, Massachusetts, Maine, or Rhode Island.
• Must be able to travel between 10-20% of time within Connecticut, Massachusetts, Maine, or Rhode Island, as well as to attend in-office meetings in the Hartford office.
• Active Health & Life Insurance license, or must obtain within 90 days of hire.

Preferred Qualifications

• 2-5 years of experience in a health insurance account management environment, including working with open enrollment strategies.
• Previous account management experience with a health plan carrier.
• 5+ years of experience in the employee benefit industry.
• Previous experience within a sales and account management environment, specifically at an insurance carrier and/or insurance consulting firm.
• Previous experience in customer facing and product areas.

Education

• Bachelor's degree in a business-related field or equivalent work experience (high school diploma or GED + 4 years of relevant experience).

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.