Staff Software Engineer - Customer Experience Intelligence (CXI)

As the Staff Technical Lead (TL) for Customer Experience Intelligence, you’ll shape the future of how Databricks supports customers at scale. You’ll design intelligent, AI‑powered systems that make support faster, smarter, and more effortless — turning complexity into clarity for thousands of users. The Impact You Will Have Own the technical vision and architecture for Databricks’ Support Automation and Tooling ecosystem Lead hands‑on development of automation to improve customer experience and Support scalability Drive rapid, iterative development while upholding quality, safety, and reliability standards Design agentic workflows that evolve from human‑in‑the‑loop to fully automated systems Implement observability, transparency, and rollback mechanisms for AI‑driven decisions Act as the primary technical interface between Support, Product, and Platform Engineering to align technical roadmaps and unblock dependencies Set a high engineering bar for quality, reliability, and maintainability in line with Databricks standards Mentor engineers and SMEs across Software and Support Engineering functions What We Look For BS or higher degree in Computer Science or a related field. Technical leadership experience in large projects similar to those described, including automation tooling, distributed systems, and APIs. Extensive full‑stack development experience. Proven success designing and deploying production‑grade automation in complex technical environments. Hands‑on experience with ML‑assisted systems, decision support, or agentic automation. Deep familiarity with distributed data platforms, developer tooling, and large‑scale infrastructure systems. Understanding of multi‑cloud environments (AWS, Azure, GCP), compliance, and security constraints. Pay Range Transparency $190,000—$261,250 USD Benefits We strive to provide comprehensive benefits and perks that meet the needs of all employees. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other protected characteristics. Compliance If access to export‑controlled technology or source code is required for performance of job duties, it is within the Employer’s discretion whether to apply for a U.S. government license for such positions, and the Employer may decline to proceed with an applicant on this basis alone. #J-18808-Ljbffr