ServiceNow Upgrade Management Engineer

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. At OpenKyber, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about OpenKyber, please visit OpenKyber.com

We are seeking an experienced leader to oversee a regional IT Asset Management (ITAM) function that partners closely with teams across the enterprise. This role is responsible for driving ITAM strategy, governance, lifecycle management, compliance, reporting, and optimization to support business and technology objectives.

The Director, US IT Asset Management bring strong experience in IT asset management, enterprise stakeholder engagement, risk and control oversight, and team leadership. This role will work across regional and enterprise teams to strengthen asset visibility, improve lifecycle discipline, support compliance, and enhance the value of technology investments.

OpenKyber we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

• ITAM Strategy - Lead the regional ITAM strategy and operating model - in alignment with enterprise standards, ensuring regional practices support broader organizational objectives and governance requirements.
• Leadership - Lead ITAM teams, tools, and continuous improvement initiatives to strengthen capabilities, improve service delivery, and drive operational efficiency. Provide people leadership through ongoing development, coaching, and support of team members, fostering strong performance, capability growth, engagement, and accountability.
• Oversee end-to-end hardware and software asset lifecycle management, including planning, acquisition, deployment, maintenance, refresh, and retirement.
• Relationship Management - Partner with enterprise stakeholders, vendors, and service providers to align ITAM priorities, support strategic outcomes, and enable effective cross-functional collaboration.
• Governance - Ensure strong governance, inventory accuracy, compliance, and reporting by maintaining effective controls, reliable asset data, and clear performance and risk visibility.
• Manage budgets, risks, and optimization opportunities to support cost discipline, reduce exposure, and improve the value realized from technology assets and licensing.

You demonstrate experience in. IT Asset Management (ITAM) or related technology leadership, and strong knowledge of hardware and software asset lifecycle practices, and experience in large, complex, and preferably regulated environments, and proven ability to work across regional and enterprise teams.

Additionally, you bring 12-15 years of related experience OR Combination of education and experience, ideally within financial services or tech. You have a degree. degree/diploma in Computer Science, Engineering, Information Technology, Business Administration, Finance, Operations Management, or related field or relevant certifications and/or completion of a relevant bootcamp; You also demonstrate expert knowledge of banking products , services, and industry regulations; thorough understanding of current and emerging industry trends and developments; ability to shape departmental strategies using industry knowledge, and ability to solve high-level, complex problems impacting the organization, and ability to influence senior leadership and cross-functional teams, and ability to set long-term strategic direction and solve high-level challenges that impact the organization as a whole.

Your influence makes an impact You demonstrate excellent leadership, communication, and analytical skills, and embrace and advocate change, and are influential, relationship management and networking, inspiring outcomes by sharing expertise, and are digitally savvy; innovative, embrace evolving technologies; easily adapt to new tools and trends.

In addition, you oversee risk management frameworks, influence risk culture, and align risk management with strategic objectives, and ensure comprehensive compliance with all relevant regulations within their area of responsibility; manage relationships with Compliance and Audit teams; oversee compliance adherence and reporting within their area.

California residents - your privacy rights regarding your actual or prospective employment

At OpenKyber, we offer a competitive total rewards package. This role has an expected salary range of $165,000- $240,000 based on experience, qualifications, and location of the position.

The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which also may include a discretionary bonus component.

OpenKyber offers a full range of benefits and programs to meet our employee's needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays, and 401(k), in addition to other special perks reserved for our team members.

This position does not offer visa sponsorship.

#LI-TA What OpenKyber Offers

At OpenKyber, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions

What you need to know

OpenKyber is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location IL-Chicago, 120 S LaSalle St Fl 4 Employment Type Regular Weekly Hours 40 Skills Budget Management, Enterprise Technologies, Information Technology (IT) Systems, Infrastructure Management (IM), Leadership, Long Term Planning, Mitigated Risks, People Management, Regulatory Controls, Stakeholder Management

For applications and inquiries, contact:View email address on us.fitly.work