Talent Acquisition/Business Operations Coordinator

DESCRIPTION

The Talent Acquisition & Onboarding Coordinator plays a critical role in supporting end-to-end recruiting operations and delivering a seamless, high-touch onboarding experience for new hires. This role partners closely with Talent Acquisition, Hiring Managers, and Business Operations to ensure requisitions are created efficiently, candidate workflows move quickly, and onboarding is executed with precision, care, and a strong sense of urgency.

This position is ideal for a highly organized, detail-oriented professional who thrives in a fast-paced environment and is passionate about creating an exceptional candidate and new hire experience. It offers the opportunity to make an immediate impact by improving hiring efficiency, supporting business readiness, and helping deliver a welcoming, well-executed start for every new employee.

RESPONSIBILITIES

Key Responsibilities

• Recruiting Operations & Coordination

• Create, post, and manage job requisitions in the ATS and job boards to support hiring demand

• Maintain accuracy of requisition data, candidate stages, and documentation within systems

• Review applicant flow and support screening logistics, interview scheduling, and candidate communication

• Partner with recruiters to ensure consistent pipeline movement and timely hiring outcomes

• Generate and track offer letters, ensuring accuracy and alignment with internal processes

• Monitor hiring progress against key timelines (time-to-fill, time-to-start)

• Provide additional administrative and operational support as needed, including reporting, system updates, vendor coordination, process documentation, audit preparation, and other recruiting or onboarding-related responsibilities that support business needs

Onboarding Execution & Support

• Coordinate the end-to-end onboarding process from offer acceptance to Day 1 readiness

• Initiate onboarding workflows and track completion of all required documentation and compliance steps

• Serve as a point of contact for new hires, providing timely support and clear communication

• Troubleshoot onboarding issues (system access, paperwork, background checks, etc.) and escalate as needed

• Ensure all new hires are fully prepared for their start date with a consistent, positive experience

Training & Documentation

• Develop and maintain training guides, SOPs, and job aids for recruiting and onboarding processes

• Identify process gaps and continuously improve documentation to enhance efficiency and consistency

• Support training for recruiters, hiring managers, and internal stakeholders on onboarding workflows and tools

Business Operations Partnership

• Partner with Business Operations to deliver a white-glove onboarding experience, ensuring alignment on start dates, readiness, and workforce planning needs

• Support cross-functional coordination to ensure seamless handoff from hiring to onboarding to operational readiness

• Assist in tracking onboarding metrics and identifying opportunities to improve speed, quality, and experience

Success Measures

• Timely and accurate creation and management of requisitions

• Reduction in onboarding delays and time-to-start gaps

• High completion rates and compliance within onboarding workflows

• Strong new hire satisfaction and positive onboarding experience feedback

• Operational efficiency through improved processes and documentation

QUALIFICATIONS

Qualifications

• 1-3+ years of experience in recruiting coordination, HR operations, or onboarding support

• Experience working within an ATS or HRIS system

• Strong organizational skills with the ability to manage multiple priorities simultaneously

• High attention to detail and process discipline

• Strong communication skills with a candidate-first mindset

• Ability to problem-solve, troubleshoot, and navigate ambiguity in a fast-paced environment

• Proficiency in Microsoft Office (Excel, Word, Outlook) and collaboration tool

Preferred Qualifications

• Experience supporting high-volume hiring environments

• Exposure to onboarding systems, background check processes, or compliance requirements

• Experience creating training materials or process documentation

• Familiarity with recruiting metrics and reporting

What You Bring

• A proactive, solutions-oriented mindset

• A passion for delivering a best-in-class candidate and onboarding experience

• A strong sense of ownership and accountability

• Ability to collaborate across teams and build effective working relationships

• Flexibility and willingness to take on evolving responsibilities, support special projects, and contribute wherever needed to drive team and business success

ABOUT US

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Administration

Position Type: Full time

Business Unit: Corporate

Salary Range: $41,800.00 - $59,700.00

Company: Mosaic Sales Solutions US Operating Co, LLC

Req ID: 30108