Bell Attendant

Opportunity Summary

Since opening in 1928 as the iconic Sir Francis Drake Hotel, this landmark has been at the heart of San Francisco’s cultural and social scene. Reborn in early 2022 as Beacon Grand, A Union Square Hotel, it has reclaimed its legendary status with thoughtful restoration, inspired design, and a renewed reputation for luxury and hospitality excellence. Recognized industry-wide for its transformative comeback, Beacon Grand has already earned acclaim for its elevated guest experience and standout public spaces, including award recognition for design, service, and culinary innovation.

Located in the beating heart of Union Square, Beacon Grand is more than a hotel, it’s a cultural destination that blends storied heritage with contemporary style. From its beautifully reimagined guestrooms and suites to its celebrated dining venues and vibrant social spaces, Beacon Grand strikes the perfect balance of timeless elegance and modern energy. Above it all, the Starlite Room, long a legendary name in San Francisco nightlife, once again shines as an “anchor in the sky,” drawing guests and locals alike with its elevated atmosphere and unforgettable views.

As cable cars rumble past the front doors and guests return to enjoy the next chapter of this historic address, Beacon Grand continues to evolve with fresh experiences, programming, and enhancements that keep it at the forefront of luxury hospitality. This is a once-in-a-generation opportunity to join a hand-picked guest services team of hospitality innovators and play a central role in shaping the future of one of San Francisco’s most celebrated hotels.

We are actively searching for a Bell Attendant

Position Summary

The Bell Attendant is responsible for providing warm, attentive, and efficient service to all guests. This includes assisting with luggage and packages, responding to any guest requests, and ensuring a smooth arrival and departure experience. The Bell Attendant will welcome and acknowledge all guests according to company standards; anticipate service needs; assist individuals with disabilities; and inform guests about hotel facilities, locations, and hours of operation.

Responsibilities:

• Greet all guests in the lobby in a warm, professional manner; make them feel welcome and anticipate their needs before they arise.
• Assist guests with all luggage, packages, and personal belongings during arrival, departure, and throughout their stay.
• Respond promptly and courteously to any guest requests, questions, or concerns, and follow up to ensure satisfaction.
• Recognize all returning and VIP guests and warmly welcome them back.
• Escort all guests checking in to their accommodations in accordance with hotel procedures.
• Inform guests about guest room features, hotel facilities, services, and emergency procedures.
• Make deliveries to guest rooms (e.g., packages, amenities, messages) as instructed.
• Safely store, label, and retrieve luggage and other items for guests.
• Assist guests with transportation needs, including arranging taxis, rideshares, and providing directions.
• Support guests with disabilities by offering appropriate assistance in accordance with hotel standards and guest preferences.

Required Skills/Abilities:

• Ability to work flexible shifts, including weekends and holidays, with reliable and regular attendance.
• General knowledge of basic customer service principles; fluent in oral and written English.
• Knowledge of local establishments, attractions, businesses, and the surrounding community.
• Strong verbal communication skills and ability to understand and follow verbal instructions.
• Ability to use tact, discretion, and good judgment when dealing with a variety of guest situations or service issues.

Education and Experience:

• High school diploma or equivalent.
• 1–2 years of experience in hotel front office or bell/guest services operations.
• Lifestyle or luxury hotel experience required.

Physical Requirements:

• Regularly required to bend, push, pull, stand, walk, talk, and hear, including standing for long periods.
• Must be able to grasp handles, carry bundles, and lift packages.
• Must be able to continually lift and carry up to 65 lbs. throughout the hotel during the majority of the shift.
• Physically strenuous role involving prolonged standing, walking, climbing stairs, and exposure to outdoor elements (primarily an outdoor position).
• Must be able to see objects and people at a distance.
• Frequently required to use hands to finger, handle, or feel objects, including telephones and luggage.
• Long hours may be required, including weekends and holidays.
• Medium work: exerting up to 70 lbs. of force occasionally and up to 30 lbs. of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

EOE: Northview Hotel Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on any characteristic as outlined by federal, state, or local laws

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
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