Medical Services Coordinator

LifeStance Health, a fast‑growing mental health practice group, is looking for a Medical Services Coordinator to coordinate medical care and support patients and psychiatric clinicians. Job Summary Responsible for serving as a primary point of contact to coordinate medical care, provide support to patients and clinicians, and ensure quality customer service to both in‑person and remote patients. Compensation & Location Hourly rate: $21.75 plus quarterly bonus/incentive potential. Location: 2350 Green Rd., Ann Arbor, MI 48105. Duties & Responsibilities Operational Excellence: Create a positive work environment; be a culture carrier and support in‑office clinician and staff engagement activities to promote LFST culture, engagement, and connection. Provide strong customer service, respond quickly and appropriately to patient needs, and manage potentially difficult or emotional situations. Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction. Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters, records requests, and coordination of needed patient forms/paperwork (e.g., FLMA). Facilitate communication between the patient, medical staff, and the patient’s pharmacy. Manage phone systems: answer incoming calls to the medical services line and provide patient support with medication‑related questions, refill requests, release requests, appointment reschedules, miscellaneous inquiries, etc. Ensure accuracy of patient pharmacy information in the medical record. Scan all hard‑copy correspondence into the patient’s EHR record. Assist patients with telehealth access, patient portal issues, and other troubleshooting as needed. Handle urgent requests immediately; triage patient issues to the correct departments or elevate for assistance. Assist in coordination of external referrals for patient care. Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. Coordinate with clinicians on additional patient questions. Aid psychiatric clinicians in termination processes for patients as needed (e.g., termination letter, external referral, AMD status). Required Skills & Abilities Ability to multitask and prioritize duties to support delivery of high‑quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficient in using computer software applications (Microsoft Office & EMRs). Comfortable handling sensitive and confidential information (HIPAA). Education & Experience High school diploma or equivalent required; associate’s or bachelor’s degree preferred. 1+ year of experience in healthcare operations, customer service, or a similar role or setting preferred. Professionalism & Decision‑Making Responsibilities Behave ethically: ensure own and others’ behavior aligns with company values. Build relationships and establish positive working relationships internally and externally. Work cooperatively to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Adopt a growth mindset: look for ways to improve processes/performance and generate workable solutions. Show flexibility and adaptability to meet company needs. Organize and pay attention to detail, set priorities, develop a work schedule, and monitor progress toward goals. Resolve conflicts cooperatively and express disagreements constructively. Physical Requirements Employee must sit, stand, bend, talk, hear, walk, and lift or move objects up to 25 pounds. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Benefits Medical, dental, vision, AD&D Short‑term and long‑term disability, life insurance 401(k) retirement savings with employer match Paid parental leave, paid time off, holiday pay Employee Assistance Program Equal Opportunity Employer LifeStance is an equal opportunity employer. LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. For accommodation requests, contact View email address on click.appcast.io. #J-18808-Ljbffr BEHAVIORAL HEALTH PRACTICE SERVICES LLC.