Customer Service Rep (CSR)
BestCare@Home
Job Title
Achieve daily booked call goal. Achieve passing score on weekly call-quality scorecard. Offer and convert memberships to exceed department membership budget.
Duties And Responsibilities
- Create and achieve 100-day plan.
- Exceed minimum attendance and on-time standards.
- Answer the phone within 10 seconds.
- Answer inbound calls to book jobs and fill a 3-day call board.
- Reflectively listen to customer concerns, answer questions and communicate availability.
- Input customer data into Service Titan accurately.
- Correctly schedule jobs within ServiceTitan.
- Display empathy and a sense of urgency.
- Outbound call to schedule routine maintenance visits, tune ups and inspections.
- Convert Comfort Guard Memberships.
Competencies For Success
- Communication; Dependability/Productivity; Organization Skills; Quality; Results Orientation; Interpersonal Skills; Computer Skills; Initiative; Problem Solving; Results Driven; Sense of Urgency; Self Development
Required Skills & Abilities
- Develop a proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust and demonstrate empathy.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
- Highly motivated, flexible and great attitude on life.
Education & Experience
- Relevant education or work experience
Vacancy posted 2 days ago
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