Field Service Technician - IT

Job Description

Job Description

Overview

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Field Service Technician – IT, to provide onsite technical support in a fast-paced production environment. This role is responsible for troubleshooting desktop, laptop, printer, network, and software issues while supporting Windows 11, Microsoft 365, Active Directory, Cisco VPN, Citrix, and ServiceNow.

The ideal candidate has strong technical troubleshooting abilities, excellent customer service skills, and experience providing hands-on IT support.

Type: Contract

Job Title: Field Service Technician – IT

Location: Tolleson, AZ
Candidates must be able to commute and work onsite in Tolleson, AZ.

Pay Rate: Based on experience

Work Hours: Monday – Friday, 8:00 AM – 5:00 PM

Education: Associate's degree in Information Technology or a related field required.

Requirements:

• Provide onsite support for desktops, laptops, printers, mobile devices, IP phones, and conference room technology.
• Troubleshoot hardware, software, operating system, and network connectivity issues.
• Support Windows 11, Microsoft 365, and Active Directory environments.
• Resolve Cisco VPN, Citrix, and remote access issues.
• Image, deploy, and configure computers using USB and PXE methods.
• Maintain IT asset inventory and documentation.
• Manage incidents and service requests using ServiceNow.
• Coordinate hardware installations, deployments, and replacements.
• Assist with IT projects and Smart Hands support.
• Deliver exceptional customer service while meeting established SLAs.

Qualifications

• 1+ year of hardware support experience.
• 1+ year of customer-facing, onsite IT support experience.
• Experience supporting Windows 11 and Microsoft 365.
• Working knowledge of Active Directory administration.
• Strong troubleshooting, communication, and organizational skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to lift equipment weighing up to 40 pounds.

Preferred Qualifications

• Experience using ServiceNow or similar ITSM ticketing systems.
• Experience with Cisco VPN, Citrix, LogMeIn, and device imaging.
• Experience supporting printers, IP telephony, and conference room technology.

Preferred Certifications

• CompTIA ITF+
• CompTIA A+
• CompTIA Network+
• CompTIA Server+
• CompTIA Cloud+
• CompTIA Mobility+

Performance Expectations

• Deliver excellent customer service and timely issue resolution.
• Meet service level agreements (SLAs) and quality standards.
• Follow IT service management processes and best practices.
• Communicate professionally with end users and technical teams.
• Take ownership of assigned incidents through successful resolution.

Additional Information

• No third party resumes will be accepted.

• Drug testing and/or other employment-related inquiries may be conducted.

• CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

• All interested individuals MUST be able to work on a W2 tax basis (no C2C or third-party vendors).

• CTG is an Equal Employment Opportunity employer.

• CTG is an E-Verify Company.

To be considered for this opportunity, please apply directly through our website by clicking the link below.