Outreach Supervisor

Outreach Supervisor

The Community Safety Crisis and Incident Response Through Community-Led Engagement (C.I.R.C.L.E.) program is a 24/7 unarmed response program that deploys a team of mental health professionals and individuals with lived experience to address non-violent LAPD calls related to unhoused individuals experiencing crisis. Through this public health approach, the City is able to improve community safety and outcomes for Angelenos in need of social services and support. The goals of the program are to: (1) disrupt the reciprocal relationship between homelessness and the criminal justice system by promptly responding to diverted non-violent incidents related to persons experiencing homelessness (PEH); (2) de-escalate and stabilize incidents involving unhoused individuals; and (3) create enduring positive outcomes for those individuals through trauma informed rapport building, connections to services and resources, and case management.

The Outreach Supervisor functions as part of a two-person Response Team (RT) consisting of an Outreach Supervisor and an Outreach Advocate. RTs will rapidly respond to diverted incidents from the City, including, but not limited to, LAPD, designated City agencies, and City-designated partners. The diverted incidents will pertain to PEH and will include, but will not be limited to, welfare checks, loitering or trespassing, inadequate clothing, noise disturbances, mental health-related disturbances, a person under the influence of a substance, requests for assistance, syringe disposal, verbal disputes, and transport to shelter/resources. Under the supervision of the C.I.R.C.L.E. Program Manager and the Chief Program Officer, the Outreach Supervisor provides leadership in responding to diverted incidents and will also work to coordinate with local stakeholders to connect PEH to applicable services, programs and benefits.

This is a temporary, grant-funded, full-time, benefited position. The working schedule: Saturday - Wednesday (Wednesday on call) from 5pm to 1am.

Essential functions include:

• Provides leadership as part of a two-person Response Team (RT).
• Deploys with team to respond to diverted incidents from the City.
• Provide de-escalation and stabilization interventions
• Enroll unhoused individuals in the Homeless Management Information System (HMIS) and update client information in HMIS.
• Ensure clients are assessed for income and public benefits.
• Provide transportation assistance when feasible and appropriate.
• Ensure that high-acuity clients are connected with the appropriate resources, including the Department of Mental Health, Department of Health Services, and multi-disciplinary teams.
• Monitor and follow up with individuals and service providers to confirm the timely completion of referrals and linkages, access to services and maintenance of services, documentation of follow-up, service status, and attainment in HMIS.
• Assist in the transportation of unhoused individuals during adverse weather events or city-declared emergencies.
• Establish positive relationships with clients, staff, and other providers in community; foster cooperative work environment.
• Minimize service duplication and maximize service delivery by coordinating outreach efforts and care with Service Planning Area, lead agencies and other homeless outreach teams within CIRCLE areas.
• Mentor and train staff on developing proper outreach skills, which include directing to follow proper policies and procedures.
• Maintain data as required by the program.
• Acts as On-Call Supervisor, some night and weekend on-call shifts may be required.
• Other duties as assigned.

Minimum qualifications include:

• One of the following qualifications:
1. A Bachelor's Degree in social work, psychology, or a similar field and a least one year of job-related experience working with PEH or very vulnerable populations, preferably those living with mental illness and/or substance addictions; or
2. An Associate's Degree in social work, psychology, or a similar field and a least two years of job-related experience working with PEH or very vulnerable populations, preferably those living with mental illness and/or substance addictions; or
3. A certification in substance abuse counseling by the California Association for Alcohol and Drug Educators (CAADE) or the California Consortium of Addiction Programs and Professionals (CCAPP) or Certified Peer Support Specialist or Certified Psychiatric Technician, or other mental health professional qualification agreed to by MOCS and at least one year of job-related experience working with PEH or very vulnerable populations, preferably those living with mental illness and/or substance addictions.
• 3 years of supervisor experience.
• Ability to work well with diverse staff and clientele including cultural, language, sexual identity, gender and other diversity considerations.

Preferred qualifications include:

• Residence within the Zones, zip codes, or Council Districts of the Pacific CIRCLE Zone: El Segundo, Westchester, Playa Del Rey, Playa Vista, Mar Vista, Venice, Palms.
• Advanced level of knowledge of the client population and their complex needs including homelessness, financial instability, medical and mental health, and substance abuse.
• Experience in a community-based setting serving ethnically diverse, low-income clients. Knowledge of community resources and experience in community settings.
• Ability to use computers/internet to look up information and enter relevant notes.
• Conflict resolution skills.
• Customer service orientation.
• Analytical ability and skills to handle and solve complex issues and problems.
• Computer knowledge/skills or ability to learn.
• Excellent oral and written communication skills.
• Language capability: Spanish

Other skills, knowledge, and abilities include:

• Must possess a valid California Divers License.
• Driver must be 21+ with none of the following in the past 3 years: any 2-point convictions; or more than (2) moving violations; or more than (1) moving violation and (1) at-fault or a passenger handling accident.
• Successfully pass the background check

Physical demands include:

• Must be in good physical condition and capable of performing job duties requiring frequent use of the entire body including ability to stand, walk, climb stairs, sit, drive for extended periods of time, exit and enter vehicles throughout your work shift.
• Ability to use a computer, phone or office equipment for extended periods of time.
• Ability to successfully and efficiently complete tasks in an environment where background noise is present and interruptions may be constant.
• Must be able to lift a minimum of 35 lbs.
• With instruction, the ability to assist persons with disabilities and to help transfer a 180 lb person and lift wheel chair in and out of a car or van.

Work environment includes:

• Travel outside to various locations and on occasion, general office setting, indoors temperature controlled

EEOC Statement: It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.