Customer Service Specialist

Customer Service SpecialistWe need your next-level service mindset at the best in pests.As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you. You'll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.You'll have more than a job—you'll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you'll receive opportunities to volunteer and give back.With Orkin's award-winning training program, you'll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant.ResponsibilitiesAs a Customer Service Specialist, you will be a subject matter expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.You will…Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.Proficiently navigate Windows-based & web-based systems to track routes and optimize current & future schedules—don't worry, we will train you!Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriateUse your sharp listening skills and probing questions to identify the customer's concern and evaluate their needsMonitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other resultsReschedule unserviced accounts within 24 hoursParticipate in quality assurance processes, programs, and initiativesSafeguards customer's privacy and other proprietary informationBenefitsCompetitive earnings starting at $18.00 to $18.00 per hourComprehensive benefits package including medical, dental, vision, maternity, & life insurance401(k) plan with company match, employee stock purchase planPaid vacation, holidays, and sick leaveEmployee discounts, tuition reimbursement, dependent scholarship awardsIndustry leading, quality, comprehensive training programWhy Should You Choose Orkin?Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customersThe pest management industry is growing – and is a recession resistant line of businessYou have a service-oriented mindset that leads you to build loyalty and trust with clientsYou hold yourself responsible to commitmentsYou value being part of a teamYou want to join a company that supports the communityOrkin is financially stable and growing as the largest subsidiary of Rollins (NYSE: ROL), headquartered in Atlanta, GAQualificationsWhat do you need to be successful?Previous experience in customer service or sales preferredHigh school diploma or equivalent requiredExcellent interpersonal and communication skillsBasic computer skills in various software and web-based applicationsProficient in Microsoft OfficeStrong attention to detail and follow throughDemonstrated ability to prioritize tasks and manage time efficientlyWhat will my work environment be like?Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.Be able to regularly lift and/or move up to 25 poundsOrkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer#ORK889IND