Key Account Specialist
Times Microwave Systems
Job Description
Job Description
Summary
Qualified candidates for this position will provide excellent Account Management including contract review, lead time, backlog reporting, scorecard data and measurements.
Essential Duties and Responsibilities
- Provide customer support for delivery status updates
- Team Player who builds relationships with internal and external customers
- Primary customer contact for order management and expediting
- Work with other functions to manage the customer orders, expedite orders, and recover late orders
- Manage expectations between customers and TMS on lead times, expedites requests, and product availability
- Work with appropriate resources to improve processes
- Manage customer portals
- Manage customer scorecards
- Report to upper management on account on time delivery status, quality score, and customer disposition
Qualifications/Requirements
- Positive can-do attitude
- Organized and personable
- Strong negotiation and problem-solving skills
- Strong verbal and written communication skills
- Ability to collaborate with customers and coworkers
- Promote positive team atmosphere
- Familiar with ERP systems – preferably Oracle
- Experience working in a manufacturing environment a plus
- Minimum 2-year degree or equivalent work experience
- Minimum 3 years’ experience in sales and/or customer service
Times Microwave Systems is an equal opportunity employer M/F/D/V.
Vacancy posted a month ago
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