Call Center QA Lead — Training & Performance Coach
Keefesupply
TKC Holdings, Inc. is seeking a Quality Assurance Coordinator in the St. Louis area for a hybrid role. Primary duties include monitoring calls to ensure quality, identifying underperforming agents, and coaching with management. The position requires developing training materials and call scripts, and acting as a back-up to management. The role emphasizes a blend of in-office and remote work, with shifting schedules Monday–Friday and rotating Saturdays. #J-18808-Ljbffr Keefesupply
Vacancy posted 21 hours ago
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