Case Manager

Case Manager For Respondent Services

The University of Mississippi — fondly referred to as Ole Miss — stands as a premier public research institution with a proud legacy of academic distinction. We are devoted to nurturing a vibrant, inclusive community where every member — student, faculty, and staff — can achieve their fullest potential.

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Job Summary:

The Case Manager for Respondent Services serves as UMatter's designated case manager for students who have been accused of violating a Title IX or Title VI policy. The incumbent provides case management, support, and accommodations for respondents as well as general case management for the student population at large.

Job Description:

• Conducts individualized assessments to identify students' academic, personal, and social needs, developing tailored intervention plans to support their success and well-being.
• Provides ongoing case management and support by monitoring student progress, coordinating campus and community resources, and advocating for necessary accommodations or services.
• Collaborates with faculty, staff, and campus partners to address student concerns, ensuring a holistic approach to student success and retention.
• Serves as a primary contact for students in crisis or distress, offering guidance, referrals, and intervention strategies to promote stability and academic persistence.
• Maintains detailed and confidential records of student interactions, ensuring compliance with university policies and relevant regulations while facilitating seamless communication among support teams.
• Leads prevention and outreach efforts by developing educational programs, training sessions, and awareness campaigns to promote student well-being and resilience.

Job Responsibilities:

• Meet with students to assess needs, provide referrals for campus and community resources, and offer guidance as they navigate the University of Mississippi system
• Interface with faculty, staff, and parents to share resources and to ensure issues related to students of concern are addressed adequately
• Respond to calls to the UMatter office, assessing a variety of situations to determine appropriate next steps
• Assist respondents in understanding the Title IX or Title VI process and their rights as a respondent
• Accompany respondents to meetings regarding their case, mediations, and/or hearings
• Maintain working relationships with Title IX and Title VI staff to coordinate accommodations and support for respondents
• Communicate with faculty to request academic accommodations on behalf of respondents
• Maintain case files within Maxient, documenting steps taken for each case
• Present to campus partners on UMatter's services and responding to indicators of distress
• Assist with data collection and reporting
• Attend weekly 1:1 supervision, Case Review, and Behavioral Intervention Team meetings
• Serve in the Dean of Students after-hours, on-call rotation
• Attend meetings for the Dean of Students Community of Practice and Division of Student Affairs

Preferred Qualifications:

• Masters in Social Work, Counseling, or Psychology is strongly preferred
• Mental health license is strongly preferred
• Cover letter is required for full consideration

Education Qualifications:

Bachelor's (Required)

Experience:

Relevant experience | 3 Years | Required

Compensation:

$46,904.00 - $70,366.40

Interview Requirement:

Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

EEO Statement:

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ethnicity, citizenship, age, disability, military status, protected veteran status, genetic information, or any other legally protected status.

Background Check Statement:

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.