Customer Service Representative I

Customer Service Representative I CEVA Logistics provides global supply chain solutions to connect people, products, and providers around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co‑create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. Pay Range: $18.57 - $21.00 YOUR ROLE Are you known for providing impeccable service? Are you passionate about managing transportation of goods and meeting the needs of high volume accounts? If so, we have an opportunity that would allow you to serve as liaison between sales, operations, and external customers. WHAT ARE YOU GOING TO DO? Communicate information to operations and sales personnel on shipments which require special handling. Advise customers, sales personnel and station management of the current status of all shipments. Respond promptly and professionally to customer requests for status of shipments, routings, “Paid‑On‑Delivery” charges or other inquiries. Coordinate with sales and customers to develop customer‑specific standard operating procedures. Follow‑up on sales leads provided from daily shipment logs and quotes. Assist in customer service and the preparation of quotes. Perform other duties as assigned. WHAT ARE WE LOOKING FOR? Education and Experience: High School Diploma or GED; Less than one year related experience. Skills: Basic proficiency in Microsoft Office, internet, web‑based and job‑specific software applications. Accurate typing skills and/or data entry skills. Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements. Characteristics: Ability to read and interpret documents and write routine correspondence. Responds promptly and professionally to customer needs. Gathers and analyzes information skillfully. WHAT DO WE HAVE TO OFFER? With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing, including competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role. BENEFITS Multiple health plans with company contribution to Health Savings Account Prescription, dental and vision coverage Company‑paid life insurance, accident insurance, short‑ and long‑term disability coverage and employee assistance plan Voluntary benefits including additional life insurance, AD&D coverage, buy‑up short‑ and long‑term disability, critical illness, identity theft & legal plan 401(k) with company match Flexible Paid Time Off programs including company‑paid holidays Tuition reimbursement program EEO & Equal Opportunity CEVA Logistics is proud to be an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. DISCLAIMER Information provided is true and accurate. False statements or information will result in the application voided. #J-18808-Ljbffr